Police Dispatcher-Lateral

WCCCA-Washington County 911•Or 97124, OR

2d•Onsite

About The Position

Join WCCCA, the second largest primary 9-1-1 Center in Oregon, which provides 9-1-1 emergency communications for over 15 police and fire agencies serving Washington County and extending into Clackamas, Yamhill, and Multnomah Counties. As a first responder, you will operate complex communications equipment including radio, multi-line telephone systems, and computer-aided dispatch (CAD) to handle emergency and non-emergency calls and dispatch police or fire units. This role involves call taking and serving as a Police or Fire Dispatcher, serving a diverse and growing community.

Requirements

High school diploma or GED
Type 45 WPM, NET
At least 3 years of continuous experience as an emergency communications dispatcher with a primary Public Safety Answering points (PSAP) within the last 3 years at the time of application.
Possess a DPSST Basic Telecommunicator certification through the State of Oregon or equivalent from another State.
Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.
No disqualifying criminal history
Must obtain within 18 months of hire and maintain: DPSST Basic Telecommunicator Certification.
Must obtain within 18 months of hire and maintain: EMD Certification.
Must obtain within 18 months of hire and maintain: CPR/First Aid/AED Certification.
Must obtain within 18 months of hire and maintain: LEDS certification.
Skill in effectively communicating in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds.
Ability to prioritize complex incidents based on a number of situational variables following established policy.
Ability to quickly decide on an appropriate course of action.
Ability to write clearly, accurately, concisely and legibly.
Ability to establish and maintain effective working relationships with other employees, supervisors, representatives of other agencies, and the public.
Knowledgeable of or the ability to learn CAD functions and commands, communication radio systems, telephone operation, LEDS formats, common police fire and medical terms and operation of basic office machinery.
Skill in typing complex alphanumeric data into a computer system with speed of at least 45 wpm and high accuracy.
Skill in understanding radio transmissions.
Skill in multitasking and retaining information over long periods of time.
Ability to read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently.
Ability to read and comprehend complex written material containing technical, legal and medical terminology.
Ability to adjust to frequently changing workloads.
Ability to adhere to the ethical and legal standards required to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon.
Ability to participate in mandatory training.
Successfully complete a thorough background investigation.
Successfully complete a medical examination and drug screen.
Successfully complete a psychological evaluation.
Meet all physical standards as set forth by the State of Oregon to include visual acuity, hearing, speaking and basic physical health that provides the stamina to perform the duties of a Police or Fire Dispatcher for long periods of time.

Nice To Haves

Equivalent telecommunicator certification from another State.

Responsibilities

Receive and rapidly triage emergency and non-emergency telephone calls utilizing complex telephone, mapping and computer aided dispatch (CAD) equipment.
Prioritize simultaneous phone calls, radio transmissions and other associated operational work in a dynamic environment.
Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.
Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.
Use a phone, computer, and radio simultaneously, and effectively use and monitor multiple computer screens.
Rapidly enter, read, write and interpret information obtained via computer systems and verbal conversations.
Maintain and monitor the status of public safety field units and assign requests for emergency and non-emergency services to the appropriate unit(s) utilizing a computer-aided dispatch terminal and complex radio system.
Maintain a positive customer service attitude with citizens, users, co-workers and management, often under pressure and time constraints.
Work shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required.
Be reliable and dependable and report for work on a consistent and predictable basis.
Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc.
Report to work on time during extreme weather conditions as this position is designated as Essential Personnel.