Police Communications Operator

Commonwealth of Pennsylvania • Dauphin County, PA

2d • Onsite

About The Position

The Police Communications Operator with the Pennsylvania State Police supports public safety operations by receiving, sharing, and maintaining information for troopers across Pennsylvania. The role facilitates quick, accurate communication in routine and emergency situations. Operators receive and prioritize emergency and non-emergency calls, dispatch information to troopers, coordinate with other agencies, access and update law enforcement records, track incidents electronically, monitor trooper status and locations, answer administrative questions, and assist station visitors.

The position is full-time, with a 40-hour work week on rotating shifts that include weekends and holidays. Telework is not available. The selected candidate must obtain and maintain required Public Safety Telecommunicator, CLEAN, and JNET certifications within the probationary period. The role also requires screening of medications by the State Police Medical Officer, a background investigation, and compliance with CJIS requirements.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer-aided dispatch systems; or two years of experience using computer systems to enter, update, and retrieve information; or completion of 60 college credits; or an equivalent combination of experience and training.
• One year of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
• One year of experience dispatching police, fire, or ambulance services for emergency response.
• Possess a clear, firm voice and have no major speech, hearing, or visual impairments that would interfere with verbal communication or use of electronic communications and visual display equipment.
• Obtain and maintain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period.
• Obtain and maintain active CLEAN and JNET certifications issued by the Pennsylvania State Police within the probationary period.
• Be able to perform essential job functions.
• Submit a Report of Medications for screening by the State Police Medical Officer before placement.
• Pass a background investigation and meet CJIS compliance requirements.
• If claiming education toward minimum requirements, attach college transcripts; unofficial transcripts are acceptable.

Responsibilities

• Receive emergency and non-emergency calls, gather key details, and prioritize incidents.
• Relay information to troopers, communicate with other agencies, and coordinate responses.
• Use CLEAN, JNET, and other systems to review, research, and update law enforcement records.
• Maintain accurate electronic records of ongoing events and monitor trooper status and locations.
• Respond to administrative questions and assist station visitors by providing information or arranging support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed