Police Communications Operator

Commonwealth of Pennsylvania • Fulton County, PA

21h • Onsite

About The Position

The Police Communications Operator receives, relays, and maintains public safety information in support of Pennsylvania State Police operations. The role handles emergency and non-emergency calls, gathers information from callers, coordinates with Troopers and other agencies, and manages essential communication systems. It also involves maintaining incident information in electronic systems and databases, researching and updating records, responding to administrative inquiries, assisting visitors at the station, and participating in communications training, including helping new operators learn procedures.

This is a full-time position working 40 hours per week. Work hours are to be determined, and the schedule includes rotating shifts, weekends, and holidays, with a 30-minute lunch. Telework is not available. The selected candidate must pass a background investigation and meet CJIS compliance requirements. The candidate must obtain and maintain specified public safety telecommunicator, CLEAN, and JNET certifications. Before placement, the selected candidate must submit a Report of Medications for screening by the State Police Medical Officer.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer-aided dispatch systems; or two years of experience using computer systems to enter, update, and retrieve information; or completion of 60 college credits; or an equivalent combination of experience and training.
• Possess a clear, firm voice and have no major speech, hearing, or visual impairment that would interfere with understanding verbal communication, being understood, or using electronic communications and visual display equipment.
• Obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain it for the duration of employment in this job.
• Obtain active CLEAN and JNET certifications issued by the Pennsylvania State Police within the probationary period and maintain them for the duration of employment in this job.
• Be able to perform essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• Submit a Report of Medications for screening by the State Police Medical Officer before placement.

Responsibilities

• Receive emergency and non-emergency calls and gather important details from callers.
• Dispatch information to Troopers and contact other agencies for response support.
• Maintain accurate incident information using electronic systems and databases.
• Use CLEAN, JNET, and other systems to access and update records as needed.
• Respond to administrative inquiries and greet and assist visitors at the station.
• Attend communications training and help new operators learn procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed