Police Communications Operator

Commonwealth of Pennsylvania • Allegheny County, PA

2d • Onsite

About The Position

The Police Communications Operator supports Pennsylvania State Police operations by receiving, transmitting, and coordinating important communications. The role ensures timely and accurate information flow during emergencies and routine requests, helping Troopers and other responders act quickly and effectively. The operator handles public calls, coordinates incidents through radio, telephone, and computer systems, manages electronic records, responds to administrative inquiries, assists station visitors, and participates in required training. The position is full-time, with rotating shifts that include weekends and holidays and a 40-hour work week. Telework is not available.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer-aided dispatch systems; or two years of experience using computer systems to enter, update, and retrieve information; or completion of 60 college credits; or an equivalent combination of experience and training.
• Possess a clear, firm voice and have no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications and visual display equipment.
• Obtain and maintain active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period.
• Obtain and maintain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period.
• Be able to perform the essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• Submit a Report of Medications for screening by the State Police Medical Officer before placement in this job title.

Responsibilities

• Receive and assess emergency and non-emergency calls from the public and dispatch required responses.
• Relay information to Troopers and other responders using radio, telephone, and computer systems.
• Enter, research, and update information in electronic database systems.
• Respond to administrative inquiries and provide information consistent with department procedures.
• Greet station visitors, determine their needs, and connect them with appropriate personnel.
• Attend required training sessions and assist with training new operators on communication procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed