Police Communications Operator

Commonwealth of Pennsylvania•Cumberland County, PA

6d•Onsite

About The Position

Are you looking for a meaningful career in a fast-paced, mission-driven setting where strong communication skills and quick thinking are vital as a Police Communications Operator with the Pennsylvania State Police? This position allows you to support emergency response efforts and help ensure public safety across the Commonwealth. You will play a key role in gathering critical details, relaying accurate information, and guiding callers during stressful situations. Join a team where your focus and commitment make a real impact every day! This position plays a vital role in supporting law enforcement operations by receiving, coordinating, and relaying important public safety information. It ensures that troopers have accurate and timely details to respond effectively to both emergency and non-emergency situations.

Requirements

Clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
Obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
Obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
One year of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
One year of experience in dispatching police, fire, or ambulance services for emergency response.
Able to perform essential job functions.
Submit a Report of Medications for screening by the State Police Medical Officer.
Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Nice To Haves

Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
Two years of experience using computer systems for entering, updating, and retrieving information; or
Completion of 60 college credits; or
An equivalent combination of experience and training.

Responsibilities

Receive emergency and non-emergency calls and gather essential information
Relay details to troopers and coordinate responses with public safety partners
Access and maintain data using the Commonwealth Law Enforcement Assistance Network (CLEAN), the Pennsylvania Justice Network (JNET), the Protection from Abuse Database (PFAD), and electronic systems
Share updates with troopers and other operators during active incidents
Respond to administrative inquiries and assist station visitors courteously