Police Communications and Records Specialist

Glendale Community College•Glendale, CA

4d•Onsite

About The Position

Under general supervision, performs clerical, administrative, and public safety dispatching duties for the District police department. Receives and responds to routine and emergency calls/requests for police, fire, medical, and related public safety services. Dispatches District police officers to incidents and/or assists other responding agencies using radio, phone, or other dispatching equipment. Contacts, receives, maintains, and processes police reports, parking citations, and other records. Provides information to the public in compliance with departmental policy and legal requirements. Works under the direct supervision of the department manager and does not directly or indirectly supervise other employees, but may provide work direction to temporary employees and/or student workers.

Requirements

High School Diploma or equivalent.
Two years of clerical or office administrative experience.
Knowledge of modern and specialized office software and equipment, including personal computers, multi-line telephones, multi-channel two-way radios, computers, a computer-aided dispatch system (CAD), fax machines, and copy machines.
Knowledge of laws, regulations, standards, and/or requirements applicable to areas of assignment.
Knowledge of methods of data organization, collection, and reporting.
Knowledge of methods of clerical research.
Knowledge of standard office practices and procedures, including the use of standard office software.
Knowledge of methods of filing information using alpha, numeric, and alphanumeric systems.
Knowledge of correct use of the English language, including spelling, punctuation, and grammar.
Knowledge of principles and practices of customer service.
Knowledge of business arithmetic.
Ability to operate a variety of modern and specialized office equipment including multi-line telephones, multi-channel two-way radios, computers, a computer-aided dispatch system (CAD), fax machines, and copy machines.
Ability to work well under pressure, identifying and communicating critical information and exercising sound judgment in emergency situations.
Ability to track, research, and organize information.
Ability to understand and explain laws, regulations, policies, and/or procedures applicable to the areas of assignment.
Ability to utilize standard office software (e.g., email, word processing, and spreadsheet software).
Ability to maintain confidentiality of sensitive and/or protected information.
Ability to prepare reports, correspondence, and other documents using multiple business formats.
Ability to perform business arithmetic.
Ability to prioritize work and complete assignments accurately and within established deadlines.
Ability to provide and obtain detailed information to/from others.
Ability to provide customer service with a high level of sensitivity, tact, and patience.
Ability to exercise reasonable judgment in performing job duties.
Ability to perform and prioritize multiple tasks.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
Ability to demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

Nice To Haves

May provide work direction and training to temporary employees and/or student workers.

Responsibilities

Performs clerical, administrative, and public safety dispatching duties for the District police department.
Receives and responds to routine and emergency calls/requests for police, fire, medical, and related public safety services and advises management regarding requests as required.
Gathers and provides information regarding the nature of the situation/request and informs callers regarding the department’s response and/or additional actions needed.
Determines the availability of District police officers and/or the need for external agency assistance.
Dispatches District police officers to incidents and/or assists other responding agencies using radio, phone, or other dispatching equipment.
Accesses various state and nationwide criminal justice data banks to provide available information to responders in accordance with established procedures, rules, and regulations.
Monitors fire alarms and dispatches emergency staff as needed.
Maintains regular contact, status, and location of all police field units to confirm their availability to respond to requests.
Receives and processes parking and traffic citations and appeals; schedules District hearing dates.
Receives and processes event and parking requests; issues and distributes parking permits.
Retrieves, reviews, and compiles data on crime statistics, calls for service, parking citations, and other departmental activities as assigned.
Gathers and tabulates information for, and assists in the preparation of, reports such as Clery Act reports, Air Quality Management District (AQMD) reports, or lost/found property reports.
Processes and inputs found property information using the database system; notifies and releases property to the owner; may assist with preparing unclaimed items for auction.
Performs a variety of general office administrative support duties.
Establishes and maintains departmental logs, records, and files, including confidential police records.
Enters, accesses, updates, maintains, and retrieves data using manual and electronic record keeping systems.
Prepares documents and forms; audits documents for accuracy and completeness.
May order police ID cards.
Receives and distributes office communications.
Provides general office coordination for the department.
Provides department information and assistance and explains department policies and procedures to employees, students, and the general public.
Discusses and helps identify commuting and transportation-related options.
May send emergency notifications to the college community using the emergency phone paging system and/or emergency alert system, as necessary.
May assist in coordinating departmental special events.
May provide work direction and training to temporary employees and/or student workers.
Performs other related duties as assigned.

Benefits

Medical, vision, and dental plans for employee and eligible dependent(s)
Basic life insurance
Supplemental life insurance
Various optional insurance plans (short term disability, accident, critical care, and hospital)
Flexible spending account
Defined-benefit retirement plan participation through CalPERS or CalSTRS
Optional 403(b) and 457 retirement plans
Paid sick leave
Paid vacation (classified staff and administrators)
Paid District holidays
Wellness Program (health, nutrition, exercise activities and workshops)