Police Records Specialist I

City of Sacramento•Sacramento, CA

2d•Onsite

About The Position

The Records Section of the Sacramento Police Department is responsible for providing comprehensive records management and support services in a continuous 24-hour, seven-days-a-week operational environment. Records Section staff are assigned to day, mid, and late shifts, including weekends and holidays, to ensure continuous coverage. This is the entry and first working level in the Police Records Specialist series. Incumbents of this class are trained in department policies, procedures, and systems. Assignments are generally limited in scope and within design and procedural framework established by higher level employees; however, as experience is acquired, the employee performs with increasing independence. Generally, work is observed and reviewed both during performance and upon completion. Under this training concept, positions assigned to the journey-level class of Police Records Specialist II which become vacant would normally be filled at the Police Records Specialist I level.

Requirements

Knowledge of English usage, spelling, grammar, and punctuation.
Knowledge of basic arithmetic, including addition and subtraction.
Knowledge of computers and office-related software programs.
Knowledge of modern office practices, procedures, and terminology.
Knowledge of recordkeeping practices and procedures.
Knowledge of effective customer service skills.
Ability to operate a variety of office machines and equipment.
Ability to learn to use the computer systems, enter record information and perform record searches.
Ability to read, understand, and apply policies and procedures.
Ability to understand and carry out oral and written instructions.
Ability to learn office methods, rules, practices, and policies.
Ability to communicate effectively, orally and in writing.
Ability to deal effectively and tactfully with other City personnel and the public by telephone or in person.
Ability to effectively elicit information from upset and irate citizens.
Ability to maintain cooperative working relationships with other City personnel and outside agencies.
Ability to use initiative and sound judgment within established guidelines.
Ability to type at a speed of not less than 30 net words per minute from clear copy.
Six months of public contact experience involving both in-person and telephonic contacts.
Possession of a valid California Class C Driver’s License required at the time of appointment.

Nice To Haves

Experience with computer systems and office-related software programs are desirable.

Responsibilities

Receive classroom and on-the-job training, learn, and perform work in the following police records functions:
Transcribe electronic reports submitted by police staff.
Compile individual local criminal history by verifying each name entered into the Records Management System (RMS) and attaching it to the proper individual already in the RMS system.
Enter missing persons, stolen vehicles and stolen property into state or national databases and then clear entries as necessary.
Assist citizens desiring to report crimes either via telephone or in person, determine if facts presented constitute a crime, determine proper report classification and complete the report.
Respond to calls from officers in the field via radio and accurately research and transmit appropriate and correct information relating to warrants, criminal history, record checks, etc.
Assist citizens at the public counter in assigning court dates, collecting monies for various fees, releasing vehicles and providing general public information.
Prepare crime related reports for various sections of the Police Department and District Attorney.
Retrieve crime report information according to established law and Police Department policies and procedures for authorized personnel, other police agencies, citizens, insurance companies etc.
Purge reports and seal records according to established statues and Police Department policies and procedures regarding police records information.
File, retrieve, copy, and/or film records and reports maintained for police records functions.
Appear in court and testify when required.
Provide exceptional customer service to those contacted in the course of work.