Police Communications Specialist

Collin College•Collegeville, PA

3d•$48,880 - $59,613•Onsite

About The Position

Provide a range of accurate and prompt dispatch related services to districtwide faculty, staff and employees with respect to the department objective of community-oriented policing. Serve as first point of contact for emergency and non-emergency police communications and operate and monitor numerous communication systems, operation security and surveillance systems and databases. Responsible for the video management system for the entire college district. Avigilon Control Center is a video management solution designed for video surveillance. It enables users to assess the operational servers remotely, identify people of interest based on the secure watch list, verify the identity of the person attempting to access a door connected to a camera, detect and flag events that may require attention, set discrete rules for specific events that occur, and distinguish between typical and atypical events by continuously learning from observation of scenes over time. This position is considered critical to the operation and security of the district in all conditions and, therefore, is expected to report for duty as usual during emergency weather closures and be flexible to work varied hours and schedules including nights, weekends, holidays, and during emergencies.

Requirements

Knowledge of the various jurisdictions of other police agencies surrounding all college locations, as well as the geography of each campus and its structures
Knowledge and understanding of the fundamentals of officer safety and risk factors associated with patrol
Knowledge and understanding of campus police regulations regarding master key accessibility and entry services to rooms and buildings
Knowledge of laws and regulations regarding privacy of information
Type a minimum of 30 wpm
Basic word processing skills
Excellent organizational and time management skills
Excellent front office and telephone skills
Self-motivated with excellent communication and public relation skills
Experience with Microsoft Office-Word, Excel, and Internet research
Collaboration skills
Strong interpersonal skills
Clear and concise verbal communication skills
Ability to handle high emotional and psychological stress involving support to multiple service points simultaneously that require prioritization of service calls some of which may involve life threatening circumstances for police officers and community members
Ability to maintain confidentiality of legally protected information
Ability to work with people from diverse backgrounds in a team environment
Ability to communicate clearly and distinctly in English
Ability to work in a fast-paced environment and manage multiple priorities with little supervision
Ability to operate a multi-line telephone system
Ability to operate a two-way radio system
Strong multi-tasking abilities
Ability to enter data into the police records management/computer aided dispatch system
Ability to work under pressure
Ability to work days, evenings, nights, week-ends and holidays, as needed
Ability to monitor security surveillance cameras
Ability to work unsupervised in an office
Ability to work extended hours as necessitated by emergencies or staffing contingencies
Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class typically require talking, hearing, seeing, grasping, standing, walking and repetitive motions.
High school diploma or GED
One (1) year of related customer service experience.
Requires an extensive, state mandated for licensing, background investigation; psychological assessment; medical examination; and drug screen.
Must be in person as authorized by state law.
Must be Security Sensitive.

Nice To Haves

Knowledge of Avigilon video management system is a plus
Previous experience in higher education.
Bilingual/multi-lingual.
Complete American Heart Association training course: Basic Lifesaving Skills for Healthcare Providers within (1) year of hire.
Must complete TCIC/NCIC required certification within (1) year of hire.
TCOLE Basic Telecommunicator Certificate preferred.

Responsibilities

Maintain police office visibility, accessibility and readiness in dispatch services and the Avigilon Control Center for crisis or emergency.
Answer all incoming emergency and non-emergency phone calls, document each call with provided forms and forward to supervisor.
Obtain imperative specifics from individuals who may be in a high state of stress and promptly determine and contact appropriate support if situational factors suggest aid beyond, or in addition to, campus police.
Maintain accurate documentation of patrol activities and provide officers with information needed or requested.
Document and provide officers with student or protective orders, case numbers, and required student records.
Provide state and local information and forms, such as delayed accident report forms or precinct court dates for state tickets issued.
Interact with employees, students, and the public to provide information and assistance.
Maintain consistent access to radio contact with all campus police officers on patrol, providing and relaying information accurately and quickly, with respect to safety, crime prevention, emergencies and officer safety.
Monitor and respond to fire alarm system and document daily test signals.
Provide reports of alarm incidents and actions taken by police, fire or alarm company personnel.
Conduct and provide reports of security equipment testing, including campus emergency phones, panic signal devices and elevator devices.
Generate maintenance requests for inoperable or damaged property.
Complete initial and subsequent training and support the protection and maintenance of sensitive communications equipment.
Work a two-way radio, while entering the information in the Computer Aided Dispatch, as well as monitoring alarms, taking phone calls, and monitoring the window in dispatch.
Monitor the Avigilon video management system while conducting dispatching duties.
Maintain personal records of password and accessibility to police office databases and understand laws and regulations regarding privacy.
Perform general customer service and office duties which include greeting and assisting visitors, answering telephones, administrative tasks, assisting the Sergeants and Officers with reports, monitoring dispatch office email, typing, data entry, faxing, copying, and filing documents and performing other duties as assigned.
Handle high stress, multi-tasking sometimes under emergency conditions, responding to multiple requests for service and information utilizing multiple communications devices.
Handle sensitive and legally protected information.
Perform other duties as assigned.
Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.