Poker Pit Manager

Mohegan Sun•Montville, CT

9d•Onsite

About The Position

This position is responsible for creating a fun-filled and exciting gaming experience for our guests while ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and procedures.

Requirements

High School Diploma or equivalent
Two years of combined supervisory experience in Poker or previous Poker Pit Manager experience in a high volume, complex casino environment
Must be able to read, write and communication effectively in English
Must attend all appropriate Human Resources Supervisor Training classes
Fully understands all Poker rules in The Poker Rule Book and Poker Policy and Procedure Manuel
Fully understands all gaming rules and regulations
Required to attend annual CTR/SARC training and refresher courses
Knowledge of Ascent, EmpowerTime and Manager Self Service systems
Must be able to bend, stand and stretch for long periods of time
Must be able to work in a casino environment with smoke, low lighting and loud music and noises
Must be able to work in a fast paced environment with frequent interruptions
Must be able to work various shifts and flexible hours

Nice To Haves

Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills and the ability to delegate tasks
Ability to efficiently maintain and supervise multiple games
Knowledgeable of all department policies, procedures, rules and regulations pertaining to the game

Responsibilities

Responsible for ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and procedures
Assists with the training, scheduling, counseling and supervision of the Poker staff
Ensures the security of the Poker tables and all related equipment and keeps clear lines of communication with the Surveillance Department
Enforces Internal Controls and Commission regulations
Improves the skills of the staff through direct involvement, training, counseling and evaluation of their daily performance
Services guests and employees and handles related issues with composure and professionalism
Greets guests with a smile and friendly welcome and promotes superior guest service
Ensures the accuracy and integrity of the Player Rating System
Keeps abreast of all special events, entertainment and employee activities throughout the property
Provides superior guest service