Poker Dealer - Poker Operations

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

3d•Onsite

About The Position

Under the direction of the Director of Poker, the incumbent is responsible for the operation and conduct of the assigned game in accordance with Gaming Procedure, internal controls, and the rules and procedures of poker. Duties include, but not limited to: dealing cards to players and shuffling as appropriate according to established rules and regulations, announcing winning hands, ensuring correct rake is taken from the winning pot, verifying beginning and ending chip and money balances and confirming supporting documentation, receiving fills and distributing credits, ensuring correct betting for each type of game, monitoring the game and notifying supervisors of any disputes, problems or concerns with either a patron or the progress of the game. The role also involves promoting positive public/employee relations, maintaining a clean and safe work environment, conducting oneself in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida/departmental policies and procedures, resolving customer disputes, issuing customer complimentaries, overseeing drop-box pick-ups, supervising the Poker Brush, and indirectly supervising all other Poker Shift Personnel. The incumbent is responsible for the overall direction, coordination, and evaluation of all shift personnel. Additionally, they must demonstrate a commitment to ensuring responsible gaming and responsible alcohol service, demonstrate actions and behaviors that reinforce the Company’s Mission and Values, and ensure prompt and discreet notification of any observation of illegal acts or internal ethics violations. The role also involves performing other duties as assigned.

Requirements

High school diploma or GED and at least one (1) year poker dealing experience required or the equivalent combination of education and experience.
Basic Word and Excel skills required.
Knowledge of Texas Hold ‘em, No Limit Texas Hold ‘em, Omaha, Seven-Card Stud, Pot Limit Omaha is a must.
Basic Poker Tournament policies and procedures knowledge required.
Must be fully flexible regarding scheduling requirements.
Must possess excellent communication and interpersonal skills and basic mathematical skills specific to position responsibilities.
GAMING LICENSE REQUIRED

Nice To Haves

Gaming school certificate preferred.

Responsibilities

Deals cards to players and shuffles as appropriate according to established rules and regulations.
Announces winning hand to players.
Ensures that correct "rake" are taken from the winning pot.
Verifies beginning and ending chip and money balances and confirms supporting documentation.
Receives fills and distributes credits.
Ensures that betting is done correctly for each type of game.
Monitors game and notifies supervisor of any disputes, problems or concerns with either a patron or the progress of the game.
Promotes positive public/employee relations at all times.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Resolves customer disputes as appropriate.
Issues customer complimentaries as appropriate.
Oversees drop-box pick-ups.
Supervises Poker Brush, as well as indirect supervision of all other Poker Shift Personnel.
Responsible for the overall direction, coordination and evaluation of all shift personnel.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Implements and ensures compliance with all department policies and procedures.
Perform other duties as assigned.