POKER DEALER

Caesars Entertainment • Pompano Beach, FL

4d • Onsite

About The Position

This role involves high-volume customer interactions, requiring the individual to be consistently outgoing, upbeat, and cheerful. The Poker Dealer will build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. They will provide superior guest service, positively affect interactions with guests and employees, and possess the resiliency to deal with difficult guests in all types of business conditions. The ability to work effectively and courteously with fellow employees is essential.

Requirements

• Must be proficient in dealing Poker.
• Ability to work effectively and courteously with fellow employees.
• Resiliency to deal with difficult guests in all types of business conditions.
• Familiarity with Title 31 guidelines.
• Understanding and utilization of suspicious activity reports for casinos (SARC) when necessary.
• Complete knowledge of all casino events and promotional activities.
• Ability to adhere to regulatory, departmental, and Company policies in an ethical manner.

Nice To Haves

• Consistently outgoing, upbeat, and cheerful demeanor.
• Ability to build guest relations throughout every shift.
• Ability to handle routine customer complaints and incidents with discretion.

Responsibilities

• Must be proficient in dealing Poker.
• Assisting guest with seating and chip distribution.
• Deal the game and monitor the monies on the table at all times.
• Control gaming cards and equipment.
• Monitor customer play for cheating scams and suspicious variations in play.
• Answer questions about game rules and casino policies.
• Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

Benefits

• Create the extraordinary
• Largest casino-entertainment company in the U.S.
• One of the world's most diversified casino-entertainment providers.
• Commitment to Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
• Mission: Create the Extraordinary
• Vision: Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed