Poker Floorperson

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

2d•Onsite

About The Position

Under the direction of the Director of Poker, the incumbent is responsible for the overall operation of the Poker Room ensuring game security and compliance with all procedures and policies.

Requirements

High School diploma or equivalent required with a minimum of (4) years of poker room experience/training, or an equivalent combination of experience and/or education.
If selected for this position, employee must be willing and available to change shift, days off and/or start time immediately upon effective date of employment/promotion.
Must have ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
Ability to write reports, business correspondence and procedure manuals is required.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public is also required.
Must be able to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference and volume and apply basic concepts of algebra and geometry.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Implements and ensures compliance with all department policies and procedures.
Resolves customer disputes as appropriate.
Issues customer complimentaries as appropriate.
Oversees drop-box pick-ups.
Supervises Poker Brush, as well as indirect supervision of all other Poker Shift Personnel.
Responsible for the overall direction, coordination and evaluation of all shift personnel.
Promotes positive public/employee relations at all times.
Perform other duties as assigned.