Floorperson

Four Winds Casinos • South Bend, IN

5d • Onsite

About The Position

Responsible for supervising the operations of assigned table games to ensure game integrity, guest satisfaction, and compliance with policies and procedures. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts. Retains employees through involvement in training and development. Explains why we do things, in advance of doing them.

Requirements

• Strong organizational and communication skills required.
• This position requires a Level 2 Gaming License.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to write effective reports and memos.
• Ability to respond to inquiries from employees or guests.
• Ability to communicate effectively in one-on-one, small group, and large group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent, and to interpret data from graphs.
• Ability to apply common sense reasoning to variety of situations.

Nice To Haves

• High school diploma or equivalent experience preferred.

Responsibilities

• Enforces performance standards, policies and procedures relating to all table games, ensuring compliance with the Gaming Commission regulations.
• Checks bankroll from previous shift to ensure accuracy; assists Pit Supervisor in physical count of bankroll at shift change.
• Observes game, players, and dealers, to ensure accuracy of the game and game protection.
• Ensures that all games move at an appropriate pace.
• Promotes positive guests’ relations providing a good gaming experience by answering questions, resolving disputes, locating beverage servers, comping, etc.
• Assists in training and evaluating of subordinate employees in a fair and equitable manner.
• Encourages rated play and tracks players, noting buy-ins, length of play, win/loss and average bet.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
• Understands pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED