Slot Floorperson - Part Time

Casino and•Biloxi, MS

7d•Onsite

About The Position

The Slot Floorperson is responsible for ensuring a positive guest experience by responding to machine issues, assisting guests with the players club, and processing jackpots. This role requires a strong understanding of gaming regulations and company policies, as well as the ability to perform minor machine repairs and maintain a clean work environment. The position demands excellent communication and interpersonal skills, a professional demeanor, and the ability to work various shifts, including weekends and holidays.

Requirements

General working knowledge of Slot Department operations.
Must project a professional and positive image.
High energy level.
Good judgment and common sense.
Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
Ability to work all shifts to include weekends and holidays also work 6-day work weeks when required.
Excellent interpersonal and communication skills (oral & written).
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Basic knowledge of mathematics.
Must be able to add, subtract, multiply and divide.

Responsibilities

Knows and abides by Hard Rock's policies, procedures, internal controls, and courtesy guidelines.
Performs all duties in accordance with state gaming regulations.
Quickly answers illuminated candle lights on slot machines.
Enrolls new guests in the Encore players club.
Maintains and continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission regarding attendant regulations.
Verifies and pays Hand Pay Jackpots according to jackpot payout policies and procedures.
Safeguards company assets assigned.
Completes W2G Form for taxable Jackpots.
Makes minor repairs on slot machines.
Maintains knowledge of property information & memorabilia.
Maintains cleanliness of assigned work area.
Ensures making cards for guests as outlined by departmental performance standards.