PMR Coordinator - Occupational Therapy - St. Rita's Medical Center
About The Position
The PMR Coordinator provides clerical support to Outpatient Rehabilitation services across multiple locations. The role includes patient registration, appointment scheduling, point-of-service collections, general office duties, and preparing medical records for scanning. The coordinator supports patients, families, coworkers, and physicians while helping ensure that patient information and therapy appointments are accurate and appropriately managed. The position requires daily use of the electronic medical record system and the ability to explain relevant insurance information to patients, including deductibles, out-of-pocket amounts, and benefits applicable to therapy services. The coordinator is also expected to demonstrate knowledge of Outpatient Rehabilitation service lines and provide courteous customer service in person and by telephone.
Requirements
- High school diploma or GED.
- BLS certification from the AHA within six months of hire.
Nice To Haves
- Associate degree preferred.
- A combination of education and experience is preferred.
Responsibilities
- Register new patients and verify demographic details, insurance information, and therapy orders.
- Ensure each patient is checked in before therapy begins at every visit.
- Schedule new referrals and recurring appointments across multiple areas, matching referrals by diagnosis and discipline (PT/OT/ST) to the appropriate diagnostic team and physician referral or prescription.
- Schedule patients needing multiple disciplines and handle cancellations and rescheduling for new referrals and recurring appointments.
- Collect current and previous balances at the point of service.
- Perform general office duties, including answering multiple telephone lines, faxing, and filing.
- Prepare medical records for scanning.
- Provide courteous customer service to patients, families, coworkers, and physicians using AIDET skills during in-person and telephone interactions.
- Navigate the electronic medical record system and complete assignments in it daily.
- Explain insurance information to patients, including deductibles, out-of-pocket amounts, and therapy-service benefits.
- Demonstrate appropriate knowledge of Outpatient Rehabilitation service lines.
Benefits
- Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
