PMR Coordinator - Occupational Therapy - St. Rita's Medical Center

Mercy Health • Lima, OH

11h

About The Position

The PMR Coordinator provides clerical support to Outpatient Rehabilitation services across multiple locations. The role includes patient registration, appointment scheduling, point-of-service collections, and general office duties. The coordinator ensures patient registration information and therapy orders are accurate, patients are checked in before each therapy visit, and referrals are scheduled with the appropriate diagnostic team and discipline. The position also supports customer service, electronic medical record tasks, interpretation of insurance benefits for patients, and preparation of medical records for scanning.

Requirements

• High school diploma or GED, or a combination of education and experience.
• BLS certification from the AHA within six months of hire.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Register new patients and verify demographic information, insurance information, and therapy orders.
• Check patients in before the start of therapy at each visit.
• Schedule new referrals and recurring appointments for multiple areas, matching referrals to the appropriate diagnostic team and therapy discipline based on the physician’s referral and prescription.
• Schedule patients requiring multiple disciplines, and handle cancellations and rescheduling for new referrals and recurring appointments.
• Collect current and prior balances at the point of service.
• Perform general office duties, including answering multiple telephone lines, faxing, and filing.
• Prepare medical records for scanning.
• Provide courteous customer service to patients, families, coworkers, physicians, and other customers in person and by telephone, using AIDET skills.
• Navigate the electronic medical record system and complete assigned work in it daily.
• Explain insurance information to patients, including deductibles, out-of-pocket costs, and benefits applicable to therapy services.
• Demonstrate appropriate knowledge of Outpatient Rehabilitation service lines.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED