Transcend Global PMO Operations Manager

Johnson & Johnson Innovative Medicine•Toronto, ON

5d•$112,150 - $162,150•Hybrid

About The Position

Transcend is a global business transformation program that will modernize foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. We are seeking a strong PMO Operations Manager to support delivery excellence and global PMO consolidations for Transcend, a global transformation program focused on standardizing ways of working and consolidating seven ERP systems into one S/4 HANA platform supporting the Innovative Medicine business. This role will support day-to-day PMO operations across a sophisticated, multi-release program environment, helping handle planning, governance coordination, risk management, reporting, and decision-support processes that enable successful execution. Driving executive reporting across all aspects of Transcend delivery on a consolidated basis, you will have a global view of performance whilst ensuring our global tools and capabilities are driving expected efficiency and experience outcomes. You will work closely with PMO leadership, Global Program Managers, and cross-functional business and technology teams to maintain alignment, transparency, and operational rigor, while advancing critical issues and supporting timely decision-making.

Requirements

Minimum bachelor’s in business administration, Engineering or related field required, advanced degree or MBA preferred.
Minimum of 6 years of relevant experience.
5+ years of experience in program or project management, including PMO experience within large, complex, global transformation programs, ideally including ERP implementations.
Consistent track record of successfully leading PMO operations teams, managing cross-functional and geographically dispersed resources.
Strong expertise in delivery governance, RAID management, schedule and scope control, status reporting, and risk management.
Demonstrated ability to drive data-driven decision-making and continuous improvement within PMO functions.
Experience providing day-to-day leadership, coaching, and support to teams in a matrixed environment.
Strong collaborator management and communication skills, with the ability to build effective working relationships across project teams and business functions.
Strong business insight and understanding of compliance, quality standards, and change management principles.
Proficiency with project management tools and software, and familiarity with Agile and Waterfall methodologies.
Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and complex dependencies.
Strong problem-solving skills, strategic thinking, and a proactive approach to risk identification and mitigation.

Nice To Haves

Agile Decision Making
Analytics Insights
Business Alignment
Developing Others
Inclusive Leadership
Leadership
Monitoring, Evaluation, and Learning (MEL)
Organizational Project Management
Program Management
Project Management Methodology (PMM)
Project Management Office (PMO)
Project Management Tools
Project Reporting
Stakeholder Engagement
Statement of Work (SOW)
Team Management

Responsibilities

Lead PMO operations across program phases to enable effective governance, clear communication, and high-quality inputs for decision forums.
Support integrated planning, RAID management, and change control to enable proactive risk management and focused execution.
Supervise schedule tracking by ensuring accurate, reliable, and data-driven alignment with the integrated program plan.
Lead scope governance by evaluating, documenting, and aligning changes with program objectives and collaborator expectations.
Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decision-making.
Identify risks and opportunities early by applying predictive delivery practices and supporting timely intervention and course correction.
Ensure PMO operations align with compliance and quality standards, reinforcing a strong risk management approach through tracking and follow-through.
Lead deliverable tracking and plan governance to maintain program integrity and delivery confidence.
Gather and maintain clear documentation of meeting outcomes, action items, and follow-up activities to support accountability and progress.
Coordinate PMO resources, including Deployment Leads and offshore teams, to support consistent delivery across program releases.
Provide day-to-day guidance, coaching, and support to cultivate collaboration, accountability, and team performance.
Partner with Global Program Managers and PMO leadership to align priorities, strengthen communication, and enable integrated delivery.
Build strong relationships across geographically dispersed teams to support collaboration, knowledge sharing, and continuous improvement.
Support issue resolution by coordinating escalations with PMO leadership and cross-functional collaborators.
Align deployment activities with program objectives by partnering with Deployment Leads to support execution and risk mitigation.
Provide clear and regular updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decisions.
Promote continuous improvement by using data and insights to enhance processes, tools, and team effectiveness.
Maintain effective PMO operations through accurate planning, focused tracking, reliable governance, and proactive risk management.