PMO Lead (Hybrid, CA)

Gainwell Technologies LLC•Roseville, CA

10d•$92,900 - $132,700•Hybrid

About The Position

As an PMO Lead (Hybrid, CA) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Your role in our mission is to execute and lead a PMO strategy that meets the needs of the client. This includes establishing and maintaining project management frameworks, standards, policies, and procedures to ensure effective project delivery and compliance. You will oversee the IT project portfolio, including prioritization, resource allocation, risk management, and reporting to senior management. Collaboration with IT leadership, business units, and external partners is key to understanding requirements, facilitating communication, and ensuring alignment with strategic goals. You will track project progress against objectives, timelines, and budgets, identify issues, escalate risks, and recommend corrective actions. You will also facilitate discussions with the client on issues and concerns, lead service delivery project management teams by breaking down bigger technological programs and assisting with project staffing, and monitor and evaluate service delivery processes to ensure high levels of customer satisfaction. Ensuring that service delivery and service support processes are on track for the consistent delivery of a high level of client service is crucial. Identifying potential service improvement opportunities and developing solutions to address them is also part of the role. You will spearhead service delivery project planning and tracking, Service Level Agreement (SLA) tracking and oversight of assigned staff by providing directions and deadlines to ensure quality and timely completion of tasks. Communication with the client, company and project team leadership, measuring and sharing project metrics/status; and recommending program changes as needed are essential. You will create project/release schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases and actively manage projects by quickly escalating any risks and implementing risk mitigation solutions. You will actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions. Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development.

Requirements

9+ years of experience managing complex projects, programs or initiatives through a full project management life cycle
3 or more years of Medicaid or Medicare experience preferred
Certified Project Management Professional (PMP)
Modern understanding of budget development, control and assurance methods, and project management software
Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward
Proficient in Microsoft Workbook or similar tools
Leadership to train, guide and mentor the work of junior colleagues
A strong executive presenter who communicates ideas clearly
Influencer who can clearly communicate project priorities and motivate direct and indirect networks and stakeholders to action
Creative problem-solver who is capable of managing complex projects and collaborating with cross-functional teams

Responsibilities

Establish and maintain project management frameworks, standards, policies, and procedures to ensure effective project delivery and compliance.
Oversee the IT project portfolio, including prioritization, resource allocation, risk management, and reporting to senior management.
Collaborate with IT leadership, business units, and external partners to understand requirements, facilitate communication, and ensure alignment with strategic goals.
Track project progress against objectives, timelines, and budgets. Identify issues, escalate risks, and recommend corrective actions.
Facilitate discussions with the client on issues and concerns.
Lead service delivery project management teams by breaking down bigger technological programs and assisting with project staffing.
Monitor and evaluate service delivery processes to ensure high levels of customer satisfaction.
Ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service.
Identify potential service improvement opportunities and develop solutions to address them.
Spearhead service delivery project planning and tracking, Service Level Agreement (SLA) tracking and oversight of assigned staff by providing directions and deadlines to ensure quality and timely completion of tasks.
Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed.
Create project/release schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases.
Actively manage projects by quickly escalating any risks and implementing risk mitigation solutions.
Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions.
Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development.