Global PMO Lead

JLL•Atlanta, GA

19h•$120,000 - $135,000•Remote

About The Position

JLL is seeking a Global PMO Lead to lead the Project Management Office for its Project & Development Services (PDS) team on the NCR Atleos account. The role connects the account’s Center of Excellence, which establishes global standards and tools, with regional Senior Program Managers and project managers delivering work across the Americas, EMEA, and APAC. The lead owns global governance, risk management, reporting, process standardization, financial discipline, and capital-planning support, ensuring consistent standards and reliable data for account leadership and NCR Atleos’ Global Real Estate team. Regional Senior Program Managers own project delivery, while the Global PMO Lead oversees the controls, financial discipline, and data supporting delivery across the capital plan. The role reports to the Global PDS & OP Lead and leads a Global PMO Coordinator based in EMEA, along with variable PMO resources. It is based at NCR Atleos’ global headquarters in Atlanta, with the location also listed as Remote – Atlanta, GA. The position requires advanced knowledge of JLL’s Ingenious.Build software and coordination with regional teams, Finance, Sourcing, the CoE, and other service lines. The successful candidate will support technology and AI adoption, including accurate data integration into Azara for dashboards and data-driven insights. Candidates must be authorized to work in the United States without sponsorship. Expected compensation is $120,000–$135,000 per year. JLL offers a benefits package that includes a 401(k) with matching contributions, medical, dental and vision coverage, paid parental leave, paid time off and company holidays, and early access to earned wages through Daily Pay.

Requirements

10 or more years of experience in corporate real estate.
Experience establishing or running a PMO, including project controls, governance, and risk management for a multi-region portfolio.
Experience applying centrally defined standards, tools, and KPI frameworks across variable, in-country project teams in multiple regions and time zones.
Advanced skills in MS Excel, Ingenious.Build, and technology; exposure to AI-enabled platforms such as JLL Azara.
Self-starter who takes initiative and can manage multiple tasks and priorities.
Ability to identify and drive process and productivity improvements and develop and implement best-in-class business practices.
Ability to establish and maintain strong business relationships with account and client stakeholders.
Strong analytical, data analytics, and problem-solving skills.
Ability to build collaborative relationships that foster a productive team environment.
Effective communicator who is comfortable presenting to clients and account leadership; excellent verbal and written communication skills.
Highly organized, with strong interpersonal skills and the ability to work with internal and external clients.
Ability to communicate successfully with client representatives and team members.
Ability to multitask and work both independently and as part of a team.
Understanding of construction project management, including budgeting and scheduling.
Knowledge of Microsoft Office applications and a technology-minded approach.
Proficiency in project management technology tools and willingness to continually develop technology skills.
Ability to act decisively, think big, and manage time to meet deadlines in a fast-paced, high-volume environment.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Bachelor’s degree from an accredited institution in Accounting, Communication, Business, Finance, Architecture, Engineering, or Construction Management.
Experience using MS Project to build and manage project and program schedules.
Experience with principal or managed-principal delivery models and associated purchase order, invoicing, and accrual controls.
PMP or equivalent project or program management certification.
Experience in engineering, construction management, real estate, finance, or accounting.

Responsibilities

Lead the strategic direction, performance, and operations of the NCR Atleos PDS PMO, providing guidance and support to account leadership and NCR Atleos’ GRE team.
Establish and run global project controls and governance, including risk management, standardized processes and procedures, and performance monitoring and management; ensure project information and documentation are securely maintained on agreed systems.
Maintain PDS and OP field manuals, playbooks, templates, and standard processes; train variable in-country project managers and ensure consistent application.
Serve as the single point of contact for new project instructions, taking briefs from NCR Atleos’ SPOC, agreeing scope, and ensuring work order sign-offs.
Match projects with suitable in-country project managers from JLL or third-party providers, and coordinate with local JLL teams to prepare compliant proposals and bid interviews.
Introduce local delivery teams to the client after project award, review key deliverables before client submission, and act as an escalation point alongside regional Senior Program Managers.
Coordinate with the Global CoE Lead and CoE teams, ensure PDS teams apply defined standards, KPI frameworks, platforms, and tools, and share PDS data, results, and lessons learned with the CoE.
Support the Global PDS & OP Lead and regional Senior Program Managers on cash-flow forecasting for capital and operating expense projects, expense forecasting, capital planning, contract approvals, and execution.
Support capital requests through scope definition, preliminary cost and schedule development, and a transparent approval process that incorporates business-unit input while maintaining governance.
Create and update purchase order trackers; manage purchase orders, invoicing, accruals, and problem invoice logs in line with NCR Atleos requirements.
Monitor, manage, and report KPIs and regular program status, risk, and financial reporting, ensuring data is accurate and consistent across regions.
Initiate projects and update project status from initiation through closeout in JLL’s Ingenious.Build system; monitor data integrity and coordinate its use with variable project managers.
Support regional account teams and collaborate with the Center of Excellence, IFM, OP, Transactions, Lease Administration, and Finance.
Support onboarding new client vendors with the account’s Sourcing Lead.
Develop relationships with consultants, contractors, and vendors, and help project teams evaluate performance against KPIs.
Close projects financially, report to the client, and support post-project feedback and lessons learned across regions.
Keep JLL and client databases accurate and current, including relevant information and documentation.
Prepare ad hoc reports, ensure best practices are followed, and help ensure project managers have appropriate resources.
Demonstrate proficiency in PDS technology and project management tools, and comply with JLL policies and procedures, including ethics and business practices.
Foster innovation and AI adoption, and work with the CoE Technology and Data team to ensure accurate PDS data integration into Azara for dashboards and data-driven insights.
Lead, manage, and inspire the Global PMO Coordinator and any variable PMO resources.