PM Manager

Ameriserve•Jacksonville, FL

About The Position

Ameriserve is seeking a skilled and motivated Preventative Maintenance Manager to oversee the daily operations of its PM department. The manager is responsible for efficient scheduling, customer satisfaction, recruiting, and improving team performance. The position includes managing and developing technicians, coordinating work orders, handling customer concerns, and supporting department growth through strong service delivery and communication. The PM Manager also builds partnerships with local vocational trade schools to help recruit entry-level PM technicians. This includes attending job fairs and making monthly visits for in-class presentations. The role calls for collaboration in team think-tank situations and supports a program described as a foundation of the company. The work involves extensive daily travel to job sites and may take place in varied environments, including confined spaces and heights. Ameriserve describes itself as an equal opportunity employer committed to diversity and inclusion.

Requirements

High school diploma or GED.
At least 5 years of experience in commercial kitchen equipment repair, HVAC, or a related industry.
Strong understanding of commercial kitchen equipment maintenance and repair.
Proven ability to manage and motivate a team of technicians.
Excellent communication and problem-solving skills.
Ability to manage multiple tasks, prioritize, and meet deadlines.
Proficiency with service management software, scheduling tools, and Microsoft Office Suite.
Valid driver’s license and a clean driving record in accordance with company policy.
Must pass a satisfactory background screening.
Comfort working in varied environments, including confined spaces and heights.
Ability to lift and carry 50–75 pounds and frequently lift or move up to 100 pounds with assistance and heavy-lift equipment.
Ability to stand, walk, and bend for extended periods and climb ladders.
Able to travel extensively each day to work-site locations.
Promptness, reliability, self-motivation, strong support skills, and a proven record of client satisfaction are expected.

Nice To Haves

Technical or vocational training in appliance repair, HVAC, or a related field.
CFESA certification or equivalent industry credentials.

Responsibilities

Oversee daily PM department operations and ensure timely, effective, and efficient service.
Schedule and dispatch PM technicians for repair and maintenance calls.
Monitor and improve service response times and job completion rates.
Maintain service records, invoices, and work orders using the company system.
Ensure compliance with industry standards, safety regulations, and company policies.
Manage, support, train, and mentor PM technicians.
Conduct performance evaluations and implement improvement plans as needed.
Foster a positive and productive work environment that supports technicians’ growth.
Serve as the primary customer contact for PM service issues and escalations.
Promote customer satisfaction through proactive communication and problem-solving.
Resolve customer complaints promptly and professionally.
Develop and maintain client relationships to encourage repeat business and identify growth opportunities.
Work with the sales team to support customer needs and promote service agreements.
Analyze service data and implement continuous-improvement strategies.
Build partnerships with local vocational trade schools to recruit entry-level PM technicians.
Attend job fairs and make monthly school visits to give in-class presentations.
Collaborate with the team in think-tank situations.