Plumbing Service Technician

P3 Services•North Richland Hills, TX

5d•Onsite

About The Position

The Plumbing Service Technician installs, repairs, and maintains residential and commercial plumbing systems, fixtures, piping, and equipment. The role emphasizes high-quality workmanship, safety, code compliance, and excellent customer care. Technicians travel in a company vehicle to customer locations throughout the assigned operating company’s metro/service area, diagnose problems, explain findings and options, prepare quotes, and complete repairs and installations. The position also includes responding to dispatches, coordinating with other trades, identifying opportunities to increase sales on planned calls, and helping train and supervise apprentices. This is a full-time position, generally scheduled Monday through Friday from 8:00 AM to 5:00 PM or as scheduled before the workday begins, with a rotating evening and weekend on-call schedule. Work is performed outside the office, indoors or outdoors, and may involve inclement weather, temperature extremes, heavy manual labor, and exposure to mechanical hazards, chemicals, pathogens, and loud noise.

Requirements

High school diploma or equivalent.
At least 3 years of residential and/or commercial plumbing experience, with in-depth knowledge of service plumbing techniques and tools and familiarity with plumbing equipment and safety practices.
Residential plumbing experience is required.
Proven experience as a Plumbing Technician or in a similar role.
Strong troubleshooting, problem-solving, critical-thinking, and diagnostic skills, including the ability to explain problems and options to clients.
Ability to perform thorough and accurate plumbing inspections and communicate findings to clients.
Must own personal hand tools.
Ability to lift heavy materials and work in physically demanding environments.
Basic math skills for measuring, estimating materials, plumbing calculations, and invoice calculations.
Ability to climb ladders and work in close spaces.
Valid driver’s license, clean driving record, and ability to drive a company vehicle.
Must be drug-free and able to pass a comprehensive background check and drug screen.
Motivated, professional, and committed to excellence.
Good communication and interpersonal skills.
Willingness to continue training and participate in training new employees.
Ability and willingness to supervise apprentices.
Must arrive on time, wear company uniforms, and maintain a neat, well-groomed appearance.
Friendly, patient, service-oriented, and able to empathize and work through challenging customer situations.

Responsibilities

Drive a company vehicle to customer locations, arrive on time, and present a professional image.
Independently diagnose plumbing issues and make repairs efficiently.
Install, repair, and maintain plumbing systems, fixtures, piping, and equipment.
Inspect and test plumbing systems for safety, functionality, and code compliance.
Read and interpret blueprints, technical drawings, and schematics to determine plumbing system layouts.
Use hand tools, power tools, and pipe-threading equipment safely and effectively.
Coordinate installations with electricians, carpenters, and other trades.
Handle customer queries and respond to dispatches.
Prepare quotes and present them directly to customers.
Perform heavy lifting and manual labor as needed for plumbing projects.
Conduct inspections and diagnostics to identify and resolve plumbing issues.
Listen to customer needs and communicate clearly to deliver excellent service.
Use inspection checklists and customer questions to identify sales opportunities on planned calls.
Continue personal training and participate in training new employees.
Supervise apprentices as needed.
Follow maps and GPS directions to customer locations.