Plumbing Service Manager

Air Comfort Solutions OKC • Moore, OK

3d • Onsite

About The Position

We are seeking a people-first leader for our Plumbing Service Manager – Drain Department role. This position focuses on coaching, developing, and motivating teams, with an emphasis on leadership, communication, and performance management rather than hands-on technical work. While plumbing or drain experience is highly preferred, your ability to lead, manage KPIs, and deliver an outstanding customer experience is paramount. You will oversee the day-to-day operations of the Drain Service Department, managing a team of 15+ service technicians, fostering a culture of accountability and professionalism, and driving consistent execution of company policies and standards. This is an in-office position with a Monday-Friday schedule.

Requirements

• High School Diploma or GED equivalent
• 3+ years of management or supervisory experience
• Strong people leadership, coaching, and team-development skills
• Experience managing performance metrics and KPIs
• Proven customer service and conflict-resolution abilities
• Excellent communication and interpersonal skills
• Ability to lead in a fast-paced, high-volume environment
• Strong organizational and time-management skills
• Ability to exercise independent judgment and make sound decisions
• Basic computer skills and comfort using operational software
• Reliable and punctual attendance
• Fluent ability to speak, read, and write in English
• Commitment to company values and continuous improvement

Nice To Haves

• Plumbing or drain service experience (highly preferred, not required)
• Experience in home services (plumbing, HVAC, electrical, restoration)
• Experience with ServiceTitan or similar field service management software
• Background working in a larger, multi-division organization

Responsibilities

• Oversee day-to-day operations of the Drain Service Department, managing a team of 15+ service technicians
• Lead and develop technicians through coaching, training, and performance management
• Foster a culture of accountability, professionalism, customer service, and teamwork
• Monitor and manage KPIs including productivity, revenue, conversion rates, customer satisfaction, and callbacks
• Conduct regular team meetings, ride-alongs, and one-on-one performance reviews
• Manage escalated customer concerns and complaints with professionalism and empathy
• Coordinate closely with dispatch, customer service, sales, and other department managers to ensure efficient scheduling and service delivery
• Ensure technicians follow company processes, safety standards, and customer service expectations
• Analyze performance data and reports to identify trends and opportunities for improvement
• Support hiring, onboarding, and training of new drain service technicians
• Drive consistent execution of company policies, procedures, and standards
• Promote efficiency, morale, and retention within the department
• Support company growth initiatives in a high-volume service environment

Benefits

• Full benefits
• Matching 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED