Plumbing Service Manager

RJ KieltyMeadow Woods, FL
$100,000Onsite

About The Position

R.J. Kielty Plumbing, Air Conditioning & Electric is seeking an experienced Plumbing Service Manager to lead and grow our Orlando service operations. This role is ideal for a leader who understands how to drive performance, develop teams, and deliver a high-level customer experience while maintaining strong operational control.

Requirements

  • Minimum 5+ years of residential plumbing service experience
  • Proven leadership experience (Service Manager, Supervisor, or Lead role)
  • Strong understanding of service KPIs (revenue, average ticket, conversion, efficiency)
  • Ability to lead both in the field and in the office
  • Strong communication, organization, and problem-solving skills
  • A mindset focused on accountability, consistency, and team development

Nice To Haves

  • Experience with ServiceTitan or similar software preferred

Responsibilities

  • Oversee daily operations of the plumbing service department
  • Lead customer acquisition, retention, and resolution of escalated issues
  • Recruit, train, and retain service technicians and support staff
  • Support department growth through local marketing and performance initiatives
  • Oversee dispatch operations and optimize scheduling efficiency
  • Build and manage on-call schedules
  • Assist technicians with technical support and job pricing
  • Ensure jobs are completed properly, efficiently, and priced correctly
  • Follow up on estimates and identify revenue opportunities (including commercial work and remodels)
  • Conduct regular technician meetings and ongoing training
  • Monitor technician performance and provide coaching, reviews, and advancement opportunities
  • Maintain employee records and onboarding processes (BambooHR or similar systems)
  • Oversee warehouse coordination and material purchasing accuracy
  • Maintain organized, professional operations across the department

Benefits

  • Competitive base salary + performance-based bonuses ($100K+ potential)
  • Company vehicle
  • 401k + financial planning services
  • Health, dental, vision, and supplemental insurance
  • Company-paid life insurance
  • Paid time off and holidays
  • Employee referral program
  • Ongoing training and advancement opportunities
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