Plumbing Sales Estimator

Hoffmann Brothers•Earth City, MO

15h•$180,000 - $200,000

About The Position

Hoffmann Brothers is seeking a motivated, results-driven Plumbing Sales Estimator to promote and sell plumbing products and services to new and existing customers. The role uses plumbing-system expertise and strong interpersonal skills to build customer relationships, provide solutions, and drive sales growth. The ideal candidate has strong customer-service and problem-solving skills and thrives in a challenging environment. The estimator assesses customers’ needs, prepares accurate and complete proposals that can be transferred to fulfillment and service teams, and guides customers through the buying process. The position also requires learning applicable city requirements, permits, and regulations; coordinating with service, customer experience, and dispatch teams; maintaining detailed customer-account notes; and communicating clearly throughout each job. Employees are expected to work safely, maintain organized workspaces and company vehicles, and contribute ideas and knowledge to improve team processes and effectiveness. Work conditions vary with the season and scope of work. The employee works outdoors throughout the seasons and may encounter continual interruptions and changing priorities. The role requires frequent communication with customers, vendors, coworkers, and others. Physical duties include sitting, standing, walking, kneeling, squatting, stooping, handling controls, reaching, climbing ladders, and working in hot or cold environments and small crawl spaces. The employee must regularly lift or move 50 pounds or more.

Requirements

Proven sales experience.
Strong customer-service and problem-solving skills.
Ability to communicate clearly and confidently with customers and adjust communications to the situation.
Ability to work effectively with service, customer experience, dispatch, and other teams.
Ability to maintain detailed customer-account notes and keep workspaces organized.
General knowledge of safe working practices and applicable federal and state OSHA requirements.
Ability to sit, stand, walk, kneel, squat, stoop, handle controls, hear, talk, and reach with hands and arms.
Ability to climb ladders and work in hot and cold environments and small crawl spaces.
Ability to regularly lift or move 50 pounds or more.
Close vision and ability to adjust focus.
Ability to work outdoors throughout the seasons and adapt to interruptions and changing priorities.

Nice To Haves

Familiarity with plumbing systems, products, and services.
Previous residential sales experience is strongly desired.

Responsibilities

Listen to customers’ needs, assess them, and develop solutions that meet their needs and preferences.
Create accurate, complete proposals that can be transferred to fulfillment and service teams.
Build customer rapport and support customers throughout the buying process.
Learn and understand city requirements, permits, and regulations.
Partner with service and customer experience teams to support overall success.
Communicate clearly and confidently with customers throughout the service experience, adjusting communication to provide the best customer experience.
Create detailed job notes in customer accounts for future reference.
Share knowledge and experiences with coworkers in meetings and one-to-one interactions, and be open to learning from them.
Recommend process improvements to the manager to improve efficiency and effectiveness.
Communicate frequently with dispatchers about job status for scheduling purposes.
Maintain a clean and organized workspace in customers’ properties and in the company vehicle.
Work safely and help ensure coworkers work safely.