Plumbing Operations Manager

R T MoorePlain City, OH
Onsite

About The Position

The Single Family Operations Manager is responsible for the overall success of a single family operating division, focused on plumbing and/or hvac (heating, ventilation and air conditioning) for new residential construction.

Requirements

  • Ability to identify, analyze, and solve complex business problems.
  • Demonstrated ability to drive cost-saving initiatives while maintaining quality and service levels.
  • Excellent oral and written communication skills, capable of presenting internally and externally to garner alignment on high-impact decisions.
  • Positive and hard-working team player who’s passionate about working with people at all levels of the organization.
  • Extensive experience in field operations and large-scale team management.
  • Exceptional mathematical and multitasking skills.
  • Employee development - coaching, educating, and motivating to achieve outcomes.
  • Motivated by a fast-paced environment and capable of adapting to changing demands.
  • Strong knowledge of Microsoft Suite, especially Microsoft Excel and Power BI.
  • Objective and timely decision-making skills, using fact finding (data, personal interaction, etc.), root cause analysis, weighing alternatives and sound judgment.
  • Expertise in analyzing data, identifying trends, and utilizing business acumen to draw meaningful conclusions and inform decisions.

Responsibilities

  • Oversee daily operations of area managers, supervisors and tradesmen.
  • Collaborate with key stakeholders (builders) weekly/monthly/monthly/annually to forecast demand; effectively communicate with subcontractor agencies, shared services teams, area managers and supervisors to plan labor and material accordingly.
  • Regularly monitor key performance indicators (KPIs) like operational scorecards (e.g., On-time schedule adherence, job cost overages, inspection pass rates, etc.) and engage where necessary to drive successful outcomes.
  • Promote a digital-first mentality; empower field operations teams with technology to maximize real-time data capture, data accuracy and data availability.
  • Provide strategic leadership to field operations teams, ensuring alignment with organizational objectives.
  • Monitor field activities to ensure compliance with contractual requirements and building codes.
  • Perform 1:1s and skip-level 1:1s, as required.
  • Draft and present performance improvement plans, as required.
  • Foster a culture of operations excellence, accountability, collaboration, and continuous improvement among all frontline field teams.
  • Build and maintain close working relationships internally with key stakeholders in functional groups, such as Accounting, Purchasing, Data & Technology, Warehouse & Logistics, etc.
  • Participate in regularly scheduled performance reviews, in accordance with process set forth by HR.
  • Assist area managers and supervisors where needed to provide actionable feedback (e.g., quarterly frontline field performance metrics, monthly capacity/efficiency/quality metrics).
  • Mentor and develop area managers to enhance team performance, effectively cascading performance expectations and cultural alignment downstream to individual crews.
  • Monitor and manage direct labor costs to maintain budgetary compliance and improve efficiency.
  • Develop and implement strategies to optimize labor and reduce inefficiency.
  • Partner with purchasing and warehouse leadership to optimize material costs per job and reduce waste.
  • Partner with financial teams to establish cost-control measures and improve profitability.
  • Actively engage with area managers and supervisors to maintain and evolve transaction-level job cost controls capable of positively impacting labor, material and other direct costs.
  • Analyze financial reports regularly provided by accounting to identify trends, opportunities for cost savings, and operational controls to improve.
  • Collaborate with operations and accounting leadership to assist with the development of annual budgets, and subsequent measurement/tracking of health.
  • Partner with HR to address training needs and implement employee development programs.
  • Drive adherence to safety protocols and quality standards.
  • In partnership with area managers, identify and encourage high-performing crew leaders and helpers.
  • In partnership with area managers, identify and coach low-performing crew leaders and helpers; when needed, assist area managers by co-crafting improvement plans and measure change over time.
  • Accountable for driving a safety-first culture at RT Moore; lead by example.
  • Personally review all safety violations and incidents; coach when needed at the appropriate level.
  • Partner closely with RT Moore Safety leadership to communicate toolbox talks.
  • Review all jobsite audits performed by RT Moore Safety leadership and/or Builder Safety teams.
  • If jobsite safety concerns are raised, serve as the primary contact and communicate with the customer’s field construction management tea.
  • Analyze data on a regular basis and identify changes to positively impact performance overall for the division; share feedback and findings with other divisions.
  • Measure and regularly engage in coaching conversations with area managers to maximize 1st-time quality for the team (volume of production vs rework hours per crew).
  • Measure and regularly engage in coaching conversations with area managers to maximize team capacity (volume of production per crew).
  • Own the health of training program execution and effectiveness, as a source for future capacity development.
  • Measure and regularly engage in coaching conversations with area managers to maximize team efficiency (volume of production vs hours worked per crew).

Benefits

  • steady Monday-Friday schedule
  • no nights or weekends
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