Plumbing Operations Coordinator & Dispatcher

1-800-Plumber +Air•Englewood, CO

1d•Onsite

About The Position

1-800-Plumber + Air is seeking a motivated, organized, and customer-focused individual to join their team as a Customer Service Representative / Service Dispatcher. This is an in-office position located in the Denver Tech Center area, with office hours between 7:30 AM to 4:30 PM. This role is responsible for supporting daily office operations, dispatching technicians, managing job flow, assisting with billing and collections, and ensuring each customer receives a high-quality experience. The ideal candidate will be comfortable working in a fast-paced office/service environment, communicating with customers and technicians, and keeping jobs organized from the initial call through completion, invoicing, and follow-up.

Requirements

Service Titan Experience!
Previous office, dispatch, customer service, or administrative experience preferred.
Basic computer skills required.
Strong communication and organizational skills.
Ability to multitask in a fast-paced environment.
Professional phone etiquette and customer-service mindset.
Detail-oriented with strong follow-through.
Comfortable working with technicians, customers, vendors, and management.
Clean background.
Ability to pass a drug test.
Reliable transportation.

Nice To Haves

Plumbing, HVAC, or home services experience is a plus.
Basic accounting, invoicing, or billing experience is a plus.

Responsibilities

Answer inbound calls and serve as the first impression for customers.
Use professional communication skills to gather all necessary customer and job information.
Ensure calls are answered promptly using the approved company greeting.
Provide a positive, helpful, and customer-focused experience on every call.
Enable calls to the answering service at the end of the day.
Dispatch service calls to technicians efficiently.
Coordinate technician schedules and job assignments /reassignments.
Communicate job details, customer information, and scheduling updates to technicians.
Work with technicians to ensure they are prepared for each job, including parts, scope, permits, and access needs.
Coordinate with dispatch and field staff to ensure smooth handoff from scheduling to job execution.
Monitor active jobs from start to finish to help ensure smooth completion.
Track job progress and proactively address issues that may impact completion.
Support technicians with field-related problem-solving.
Review completed jobs for accuracy, quality, documentation, and completeness.
Ensure proper notes, photos, forms, and job details are captured.
Identify training opportunities and operational inefficiencies.
Review callbacks, job outcomes, and customer satisfaction concerns.
Prepare and submit permits to local municipalities as needed.
Track permit approvals, inspections, and close-out timelines.
Coordinate inspections with technicians, customers, and municipalities.
Help ensure work complies with local codes, permit requirements, and company standards.
Help manage communication with commercial customers and warranty providers.
Review scopes of work, approvals, and required documentation.
Ensure jobs meet partner and warranty process requirements.
Assist with claims, approvals, documentation, and follow-up.
Review invoices for accuracy before submission.
Handle invoice processing and billing upon job completion.
Track accounts receivable and follow up on outstanding payments.
Resolve billing questions or discrepancies with customers, partners, and internal team members.
Perform basic accounting and clerical functions as needed.
Follow up on unsold estimates, open opportunities, and pending customer decisions.
Work with technicians and management to improve close rates and job value.
Review job performance and margins to identify opportunities for improvement.
Perform general office duties, clerical tasks, and mail processes.
Maintain organized job records, permits, invoices, and financial documentation.
Assist with improving workflows, systems, and standard operating procedures.
Support the owners and management team with additional duties as directed.