Operations Dispatcher

Rock Region METRO•North Little Rock, AR

4d•Onsite

About The Position

This position is responsible for supervising and coordinating daily activities of METRO's operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules.

Requirements

Graduation from high school or equivalent.
Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
Strong skills with time management and work prioritization.
Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
Well versed in Microsoft Office software (Word, Excel and Outlook.)
Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations.
Knowledge of principles and practices of customer service.
Knowledge of dispatching principles and practices.
Ability to learn METRO’s policies and procedures.
Ability to read, write, and make basic mathematic calculations.
Ability to exercise good judgment and problem-solving skills.
Ability to understand and follow oral and written instructions spoken or written in English.
Ability to provide on-time and dependable service to the public.
Ability to learn METRO’s transit routes and schedules.
Ability to maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

Nice To Haves

Prefer experience in a transit operations position.
CDL with Class B and “P” endorsement preferred, but not required.

Responsibilities

Effectively communicate with drivers via radio & phone
Plan work assignments and equipment allocations to meet transportation & operation needs.
Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
Operate 2-way radio to communicate with Drivers.
Prepare, compile, and submit reports on work activities, operations, production, and work-related accidents.
Respond to driver requests for assistance.
Provide customers with general information