Dispatcher- Field Operations

RFNOW Inc. • Virden, MB

3d • CA$50,000 - CA$52,500 • Hybrid

About The Position

RFNOW Inc. is seeking a motivated and organized individual to join our team as a Dispatcher. This vital role supports our Field Operations Team by coordinating and scheduling customer appointments for installation and service of RFNOW products. The Dispatcher will be responsible for managing day-to-day scheduling logistics, customer communication, and ensuring efficient use of team resources based on location and availability.

This is a dynamic role suited to someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing outstanding service both internally and externally.

Requirements

• 2–3 years of experience in a customer service, dispatch, or coordination role.
• Strong verbal and written communication skills.
• Proven ability to multitask and manage competing priorities in a busy office environment.
• Highly organized, detail-oriented, and capable of working independently.
• Analytical thinker with excellent problem-solving skills.
• Advanced knowledge and use of Microsoft Excel.
• Comfortable working with digital systems and customer databases.
• Flexible and adaptable to shifting priorities and tasks throughout the day.

Nice To Haves

• Experience with Skedulo and Powercode is an asset.

Responsibilities

• Coordinate and schedule appointments with customers for installation and service calls.
• Maintain accurate schedules and tracking systems to ensure staff availability is optimized by location.
• Monitor and update customer readiness and crew/service availability lists.
• Create and update customer profiles and tickets in our internal systems (e.g., Skedulo and Powercode).
• Handle inbound and outbound calls with professionalism, addressing inquiries, follow-ups, and rescheduling needs.
• Work closely with internal departments to resolve customer issues quickly and efficiently.
• Provide regular reporting on crew activities and scheduling performance.
• Continuously improve dispatching processes and contribute ideas for better system coordination.
• Perform other reasonable duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed