HVAC & Plumbing CSR/Dispatcher
About The Position
Thermo Direct is a family-owned HVAC, Electrical & Plumbing company that prioritizes caring for its customers, employees, and communities. They are expanding and seeking organized, customer-focused individuals to join their Service Operations Team as Customer Service Representatives (CSRs) and Dispatchers. The company offers opportunities for growth, with many candidates starting as CSRs and advancing to Dispatcher roles through training and performance. Thermo Direct is looking for individuals who thrive in a fast-paced environment, enjoy helping people, and seek a company that invests in their future.
Requirements
- Minimum of 2 years of customer service experience
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to remain calm and effective in a fast-paced environment
- Proficiency with computers and Microsoft Office
- Positive attitude and team-oriented mindset
Nice To Haves
- HVAC, Plumbing, Electrical, or home service industry experience
- Dispatching or scheduling experience
Responsibilities
- Answer inbound customer calls with professionalism, empathy, and enthusiasm
- Schedule service, maintenance, and installation appointments
- Make outbound calls to confirm appointments and promote maintenance memberships
- Resolve customer concerns and provide exceptional customer service
- Maintain accurate customer records and documentation
- Support technicians and office staff with daily administrative tasks
- Ensure every customer interaction reflects Thermo Direct's commitment to excellence
- Dispatch HVAC and Plumbing technicians efficiently throughout the day
- Build and optimize technician schedules for maximum productivity
- Prioritize emergency and same-day service calls
- Monitor technician progress and adjust schedules in real time
- Communicate schedule changes and delays proactively with customers and field staff
- Coordinate with managers and technicians to maximize efficiency and customer satisfaction
- Track scheduling metrics, call volume, and departmental goals
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short-Term Disability
- 401(k) with Company Match
- Flexible Spending Account (FSA)
- Paid Vacation
- Paid Sick Leave
- Floating Holidays
- Seven Paid Company Holidays
- Year-round stable employment
- Ongoing training and career advancement opportunities
- Family-oriented, supportive work environment
- Healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
