Expert CSR/Dispatcher
PatchitUP of North Dallas•Frisco, TX
•Hybrid
About The Position
Welcome to PatchitUP! At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for our first hire! Not just a CSR and Dispatcher, but the person who helps build how this business runs from day one.
Requirements
- Excellent phone and communication skills.
- Strong multi-tasking abilities.
- Fluent in English; Spanish is a plus.
- A natural on the phone.
- Warm, confident, and the kind of person customers enjoy calling back.
- Relentless on follow-up without being told.
Nice To Haves
- Preferred experience with Service Titan software.
- Experience in scheduling and dispatching for a home service company is preferred.
Responsibilities
- Use ServiceTitan software to manage schedules and dispatch technicians.
- Communicate effectively with customers, technicians, and management.
- Handle customer calls for scheduling, rescheduling, and job coordination.
- Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
- Make proactive outbound follow-up calls on unsold estimates daily.
- Do not let leads go cold.
- Solicit reviews after every completed job.
- Monitor lead quality.
- Request lead credits when necessary.
- Ensure rapid response to leads within 5 minutes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
