CSR

S&S MECHANICAL, LLC • St. George, UT

2d • $22 - $26 • Onsite

About The Position

S&S Mechanical is seeking a motivated Customer Service Representative (CSR) to join our team in St. George, UT. In this role, you will be the first point of contact for customers, answering inbound calls, scheduling HVAC and plumbing service appointments, and delivering an outstanding customer experience. For more than 40 years, S&S Mechanical has provided trusted HVAC and plumbing services throughout St. George and the surrounding communities. From repairs and maintenance to installations and construction projects, we are committed to quality workmanship, exceptional customer service, and lasting customer relationships. Our success is built on the dedication of our employees. We foster a supportive team environment where employees are valued, respected, and empowered to succeed.

Requirements

• Previous customer service experience preferred
• Experience in a customer support, receptionist, administrative, dispatch, or office support role is a plus
• Strong verbal and written communication skills
• Excellent phone etiquette
• Basic computer and data-entry skills
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Positive attitude and team-focused mindset
• Reliable and dependable attendance
• Requires a high school diploma and/or equivalent.
• Must have experience with Microsoft Office Suite.

Nice To Haves

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs.
• Ability to prioritize tasks according to importance in a fast-paced environment.

Responsibilities

• Answer inbound customer calls
• Schedule HVAC and plumbing service appointments
• Provide professional, friendly, and accurate information to customers
• Follow established customer service procedures
• Resolve customer questions and concerns in a timely manner
• Update customer information and service records
• Coordinate scheduling needs with dispatch and service teams
• Maintain a positive and professional customer experience
• Support daily office and customer service operations

Benefits

• Health insurance
• 401(k) with company match
• Paid time off (PTO)
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED