Plumbing Manager

Apex Pros Plumbing, Electrical, Heating and Air•Dublin, OH

12h•Hybrid

About The Position

Apex Pros Plumbing, Electric, Heating and Air is a fast-growing home services company seeking an experienced Plumbing Manager to lead a team, develop technicians, improve operations, drive department performance, and shape the future of the plumbing department. This role involves overseeing the day-to-day performance of the plumbing field team, serving as a leader, coach, problem-solver, and resource for technicians and customers, and ensuring exceptional customer experience and team growth.

Requirements

Minimum 5 years of plumbing management or leadership experience.
Proven ability to lead, coach, and develop a team of technicians.
Strong knowledge of plumbing installation procedures, standards, and applicable regulations.
Demonstrated ability to manage department performance and achieve measurable goals.
Excellent customer service and conflict-resolution skills.
Strong leadership, communication, and interpersonal skills.
Ability to hold team members accountable while maintaining a positive and motivating culture.
Experience conducting team meetings, training, and one-on-one coaching.
Strong organizational skills and attention to detail.
Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
Comfortable using computer software and technology necessary to manage department operations.
Commitment to continued education and professional development.
Professional appearance and conduct.
Ability to work effectively in a variety of field conditions.
Must possess a valid driver's license.

Responsibilities

Lead and oversee the performance of the plumbing department and field team.
Ensure plumbing work is performed up to code standards.
Provide daily support to Plumbing Technicians through phone assistance, coaching, and on-site support.
Ensure technicians have the resources, training, tools, and direction needed to be successful.
Partner closely with Sales, Dispatch, Warehouse, Operations, and other departments to ensure customers receive timely and professional service.
Handle escalated customer concerns and work toward effective, long-term resolutions.
Monitor department performance and establish goals designed to increase revenue, efficiency, customer satisfaction, and overall profitability.
Forecast department performance and identify opportunities for improvement and growth.
Coach, mentor, and develop technicians through consistent feedback, encouragement, accountability, and professional development.
Conduct regular one-on-one coaching conversations with team members.
Plan and lead weekly technician meetings with engaging, relevant, and positive content.
Ensure safety expectations are consistently communicated and followed through coaching, meetings, and training.
Help develop and implement processes that improve installation quality, efficiency, consistency, and customer satisfaction.
Promote a positive team culture where employees understand and live the company's core values.
Recognize outstanding performance while addressing performance issues quickly and professionally.
Help identify opportunities to improve technician productivity, workmanship, communication, and overall customer experience.
Maintain a professional appearance and represent Apex Pros with a high level of professionalism in every interaction.