Plumbing Manager

Ambient Edge • Phoenix, AZ

7d • $150,000 • Onsite

About The Position

Ambient Edge is seeking an experienced Plumbing Manager to lead and grow its plumbing division in Las Vegas, Nevada. This role offers a relocation opportunity for accomplished plumbing leaders looking to move to a fast-growing market. Ambient Edge provides competitive compensation, exceptional benefits, and resources for leaders to build high-performing teams and deliver outstanding customer experiences. The company has been a leader in the HVAC and Plumbing industry in Arizona and Nevada for years, emphasizing an employee-first culture. The Plumbing Manager will oversee day-to-day operations, field performance, safety, customer satisfaction, revenue growth, and team development, requiring a candidate skilled in building teams, improving efficiency, driving financial performance, and creating excellent customer experiences.

Requirements

• 5+ years of plumbing experience, with at least 2 years in a leadership role.
• Journeyman or Master Plumber license preferred (or ability to obtain).
• Strong understanding of residential service and repair plumbing.
• Proven experience managing teams and financial performance.
• Strong communication, coaching, and accountability skills.
• Proficiency with ServiceTitan or similar field service management software.

Responsibilities

• Manage daily plumbing operations, including scheduling coordination, job execution, productivity, and workflow efficiency.
• Ensure jobs are completed on time, within scope, and to Ambient Edge quality standards.
• Oversee warranty work, rework mitigation, callbacks, and job-site issue resolution.
• Maintain consistent field processes across service, repair, and replacement plumbing work.
• Partner with Dispatch, Install, Warehouse, and Customer Service teams to optimize capacity and response times.
• Own plumbing revenue, gross margin, average ticket, close rate, and labor efficiency targets.
• Monitor job costing, margins, and technician performance metrics.
• Review estimates, pricing, and discounts to ensure profitability and consistency.
• Control overtime, material usage, inventory costs, and truck stock compliance.
• Participate in budgeting, forecasting, and monthly performance reviews.
• Directly manage Plumbing Supervisors, Lead Technicians, and Apprentices.
• Recruit, onboard, and retain high-performing plumbing technicians.
• Conduct ride-alongs, quality audits, and performance coaching.
• Ensure required training, certifications, and licensing are maintained.
• Lead performance reviews and corrective action when necessary.
• Enforce all safety policies, PPE usage, and job-site safety standards.
• Ensure compliance with local, state, and federal plumbing codes.
• Maintain required trade licenses, permits, and inspections.
• Oversee proper handling of hazards (sewer exposure, confined spaces, excavation safety).
• Partner with leadership on accident investigations and safety improvements.
• Ensure a consistent, professional customer experience on every job.
• Review and resolve customer complaints and escalations promptly.
• Monitor customer feedback, reviews, and VOC trends.
• Support follow-up communication and corrective actions when standards are not met.
• Identify operational gaps and lead process improvements.
• Conduct regular call-by-call reviews with technicians, providing coaching, feedback, and accountability.
• Monitor the dispatch board daily to ensure proper scheduling, load balancing, and technician utilization.
• Review scheduling efficiency, job flow, and capacity planning to minimize downtime and missed opportunities.
• Enforce adherence to “Running the Play,” Ambient Edge’s standardized service system.
• Ensure every call follows the 6-step process and includes proper digital analysis, documentation, photos, notes, pricing transparency, and options presentation.
• Maintain accurate records in ServiceTitan (jobs, notes, pricing, photos, invoices).
• Track and report on key performance dashboards weekly and monthly.
• Support company initiatives, new services, and expansion efforts.

Benefits

• $150,000+ Total Compensation (Competitive Base Salary + Performance Bonus Plan)
• Relocation Assistance Available
• Nearly 100% employer-paid Medical, Dental & Vision insurance and 50% employer-paid coverage for dependents
• 401(k) with 100% company match
• Paid Time Off & Paid Holidays
• Ongoing leadership development and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed