Plumbing Manager
Blue Cardinal Home Services, LLC•Liberty, TX
•Hybrid
About The Position
Climate Control is looking for a Plumbing Manager to lead and grow our plumbing department. This is a hands-on leadership role for someone who knows the trade cold and knows how to build a team around it — hiring, training, holding standards, and driving the department's numbers. You'll own the plumbing side of the business: the crew, the schedule, the quality of the work, and the results.
Requirements
- 5+ years of residential plumbing experience
- 3+ years in a supervisory or management role within a service industry operation, with a consistent track record of meeting or exceeding revenue objectives
- Plumbing license as required by the applicable local jurisdiction in the Kansas City metro, or ability to obtain
- High school diploma or GED required
- Experience with job costing, P&L, and cost/forecast analysis
- Experience with service software — ServiceTitan preferred
- Working knowledge of employment and business law applicable to the local area
- Strong analytical skills and attention to detail
- Comfortable using a tablet, smartphone, and GPS
- Excellent communication skills with both customers and crews
- Valid driver's license and insurable driving record
Nice To Haves
- bachelor's degree or equivalent work experience preferred
Responsibilities
- Exceed budgeted monthly gross profit dollars for the plumbing department
- Exceed monthly net new membership targets
- Maintain A/R below 5% of monthly plumbing revenue
- Track and manage department statistics including the 3-day call board, field conversion, average sale, tech-generated leads, and membership growth
- Ensure technicians consistently present good/better/best options to every customer
- Review and approve plumbing invoices, material and equipment expenses, and job costing
- Partner with branch leadership to build the monthly operational budget and hit branch objectives
- Review weekly payroll to manage overtime and ensure accuracy
- Lead, coach, and develop the plumbing team — service plumbers, installers, and apprentices
- Conduct weekly technician ride-alongs using the standard ride-along form
- Hold monthly one-on-ones with each teammate against personal goals and scorecard
- Participate in the daily in-person huddle to review prior-day results and plan the next three days
- Run technical and sales training to build the team's skill set
- Handle hiring, training, performance documentation, and terminations; enforce the employee handbook consistently
- Participate in monthly staffing planning and block calendar time to interview candidates and move the hiring process forward
- Manage the on-call rotation and serve as escalation point for after-hours issues
- Review customer satisfaction and service issues daily and resolve same-day
- Own safety training, processes, and reporting; report every injury or accident to the General Manager immediately
- Enforce code compliance and permit requirements on every job
- Oversee truck stock, inventory, and material ordering
- Review and approve estimates on larger jobs
- Perform other duties as assigned
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- PTO and paid holidays
- Company vehicle, phone, and tablet
- Ongoing training and clear advancement opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
