Plumbing / HVAC Service Department Manager

Colonial Plumbing, Heating & Air•Colonial Heights, VA

2d•Onsite

About The Position

Colonial Plumbing Heating Air in Colonial Heights, VA is hiring a full-time Service Department Manager to oversee the day-to-day functions of our plumbing and HVAC service department. This management position handles warranty claims, budgeting, growth, and profitability while ensuring we are providing excellent customer service. Our Service Department Manager typically works on-site 50-55 hours per week. This management position at Colonial can earn up to $100,000-$125,000/year made up of a competitive base salary plus spiffs and bonuses. We also offer awesome benefits and a great work environment where you know that you are valued. Colonial Plumbing Heating Air is a full-service plumbing, heating, and cooling company dedicated to handling our customers' home and commercial service needs. From furnace and AC maintenance to whole-home repiping and water heater installation, we focus on providing tailored solutions for each customer's unique circumstances. We are dedicated to providing more than just plumbing, heating, and cooling services. We know our customers by name and have their best interests in mind. We know that our employees are the foundation of our success. This is why we offer competitive compensation and excellent benefits. Here at Colonial Plumbing Heating Air, we truly value our team members so no one is just a number to us.

Requirements

5+ years of progressive responsibility in a Service Department in a related industry
Some post-high school education from a college or technical education OR comparable experience
Good computer skills including Microsoft Office
Experience with at least one dispatch system
Outstanding written and verbal communication skills
Effective management for a complex service environment
Excellent leadership skills and the ability to enhance team productivity and work standards
Ability to motivate technicians to achieve goals
Customer service skills
Strong conflict management skills
Willingness to learn and improve

Responsibilities

Oversee the day-to-day functions of the plumbing and HVAC service department.
Handle warranty claims, budgeting, growth, and profitability.
Ensure excellent customer service.
Plan, direct, and control the functions of the service department to ensure success and profitability.
Build the bridge between the company's and clients' interests.
Resolve customer issues with diplomacy.
Research, compile, and share quarterly customer ratings from internal and external sources.
Ride along on service calls to maintain quality standards.
Lead and coach the team, providing knowledge, skills, training, and information to achieve peak performance and a productive work environment.
Schedule training and education for the department.
Communicate regularly with dispatch to ensure proper scheduling by skill level, efficiency, and training.
Report project information, estimated time to complete jobs, labor hours, and parts used/needed to dispatch.
Establish departmental objectives, policies, procedures, and performance standards within company policies.
Proactively improve customer satisfaction.
Improve efficiency and make pricing adjustments as determined by profitability and cost analysis.
Develop and monitor the budget, goals, and KPOs to help ensure departmental profitability.
Develop a marketing strategy to promote the growth of the service department.
Review warranty invoices, work orders, invoices, and time reports for accuracy.