Plumbing & HVAC Operations Manager (Service & Construction)

Teklysium Inc•Tulsa, OK

4h•Hybrid

About The Position

The Plumbing & HVAC Operations Manager is responsible for overseeing both service and construction operations, including managing field personnel, coordinating work, and ensuring profitable execution of all plumbing and HVAC activities. This role requires balancing fast-paced service demands with structured project execution while maintaining accountability, productivity, and quality across the board.

Requirements

5+ years experience in plumbing and/or HVAC (commercial preferred)
Proven experience managing crews and/or service technicians
Strong understanding of both service and construction workflows
Ability to read and interpret blueprints and specifications
Strong leadership, communication, and problem-solving skills
Experience with scheduling, manpower planning, and job costing
Valid driver’s license

Nice To Haves

Journeyman or Master License (Plumbing and/or HVAC)
Contractor’s license
Experience managing both service and construction operations
Familiarity with dispatching and project management software

Responsibilities

Oversee all plumbing and HVAC field employees, including service technicians, journeymen, apprentices, and foremen
Assign and coordinate manpower across service calls and construction projects
Hold employees accountable for performance, attendance, and preparedness
Train, mentor, and develop field staff; address performance issues directly
Manage scheduling and dispatch of service calls
Ensure timely response, efficient routing, and high customer satisfaction
Monitor technician productivity, billable hours, and callbacks
Review service tickets, pricing, and invoicing for accuracy and profitability
Resolve escalated customer issues
Plan and coordinate manpower, materials, and equipment for projects
Monitor job progress, labor productivity, and job costs
Conduct site visits to ensure quality, safety, and adherence to schedule
Coordinate with project managers, general contractors, and other trades
Identify and resolve field issues before they impact cost or schedule
Track labor efficiency, job costs, and overall profitability
Ensure projects and service work meet or exceed budget expectations
Support estimating, bidding, and project planning
Drive revenue through efficient operations and productivity
Enforce all safety policies and OSHA requirements
Ensure compliance with plumbing, HVAC, and local codes
Maintain accountability for tools, equipment, and company assets