Dispatcher - HVAC & Plumbing
ARS-Rescue Rooter•Austin, TX
•Onsite
About The Position
Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 50 years of experience. As a Dispatcher, you will ensure that service technicians are dispatched efficiently and customer needs are met promptly. You will manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. This role requires strong communication and local area knowledge to be successful.
Requirements
- Prior dispatch, scheduling, or call center experience
- Proficiency in Microsoft Office and multi-line phone systems
- Familiarity with local geography to support route planning
- Must report daily to the office (not a remote position)
- Flexibility to work assigned shifts and weekend rotations as needed
- Must pass background check and drug screening
Nice To Haves
- Previous HVAC/Plumbing dispatch experience preferred but not required
Responsibilities
- Ensure that service technicians are dispatched efficiently and customer needs are met promptly
- Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day
Benefits
- Weekly pay via direct deposit
- Paid training and onboarding
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- 13 days PTO + 8 paid holidays
- Company-paid life insurance
- Clean office environment with strong team culture
- Career growth within a national service network
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
