Service Dispatcher – HVAC/Plumbing

Vertical Mechanical Group Inc•Sterling, VA

23h•Onsite

About The Position

Vertical Mechanical Group (VMG) is an industry leader that brings expertise in both HVAC and Plumbing. Our company was originally known as Anderson Mechanical Services, Inc and Inspiration Plumbing Company. We brought these two respected companies together to provide our clients with award winning expertise in HVAC and Plumbing for new construction, improvements, renovations, upfits, design-build, and installations in the commercial space. As our team continues to grow, we are adding a Service Dispatcher – HVAC/Plumbing to the team. In this role, the Service Dispatcher will provide direct support the Services Department. In this role, the Service Dispatcher plays a key role in the team's success by coordinating and dispatching service technicians to the various service calls and maintenance projects. A crucial part of this role is ensuring a timely response to customer requests, strategic use of manpower, and attention to detail.

Requirements

2+ years of experience in Dispatch or Service coordination for HVAC, Plumbing, or Mechanical companies.
Familiar with HVAC and Plumbing systems or operations
Highly Organized and Attention to Detail
Ability to communicate and build relationships.
Excellent time management skills with the ability to meet deadlines.
Experience working with software such as Microsoft Word and Microsoft Excel.

Nice To Haves

Experience working with Procore or ServiceTrade/Titan is a considered a plus.

Responsibilities

Coordinating and dispatching service technicians to the various service calls and maintenance projects.
Ensuring a timely response to customer requests.
Strategic use of manpower.
Attention to detail.