HVAC/Plumbing Field Service Technician

BORNQUIST INC•Northbrook, IL

13h•Onsite

About The Position

Since 1937, Bornquist, Inc. has been a trusted manufacturer’s representative and systems expert across HVAC, Plumbing, Industrial, and Architectural markets. We specialize in fluid handling systems, including steam, hydronics, chilled water, and condenser water, and we’re known for delivering reliable, high-quality solutions to our customers. We’re growing and looking for a Service Technician to join our team. If you’re hands-on, technically curious, and take pride in solving problems in the field, this is a great opportunity to grow your career with a company that invests in your development.

Requirements

High school diploma or general education degree (GED)
HVAC and related experience and/or training is preferred.
Valid driver’s license and ability to drive any and all vehicles assigned by the Company; maintain a clean driving record.
Availability to work nights and weekends, on a rotating basis, to service emergency needs of customers.
Technical aptitude and a high degree of self-motivation for continuous learning.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.

Nice To Haves

Excellent customer service mindset—you go above and beyond
Strong communication skills, both in the field and in documentation
Organized, detail-oriented, and dependable
Safety-focused with knowledge of OSHA standards and best practices
Team player who can also work independently
Industry knowledge and technical aptitude a plus

Responsibilities

Perform start-up, diagnose, troubleshoot and repair hydronic heating, air conditioning and plumbing units, including centrifugal pumps, pressure booster systems, boilers, variable frequency drives, cooling towers and related controls.
Perform scheduled maintenance inspections. Adjust, clean and calibrate various equipment and/or systems to assure proper operation.
Check distribution systems for proper velocity, volume, temperature, pressure, etc.
Provide technical assistance with the design of hydronic HVAC systems including installation of and modifications to existing systems.
Assist in training other technicians and staff in preventative maintenance of hydronic HVAC systems.
Prepare service records and reports describing procedures, actions taken and recommended solutions and communicate same to the customer. Document (make, model, serial number, test measurements, pictures, etc.) all installed equipment as necessary. Submit reports and service tickets in a timely manner.
Identify and report to customer potential opportunities for additional business, including newer systems, additional services and service contracts.
Demonstrate knowledge of pertinent rules and regulations, guidelines, departmental operating procedures and safety regulations to ensure that all work is performed in compliance with applicable standards.
Maintain company vehicle in good working order, refueling and cleaning as necessary. Report mechanical issues promptly.
Maintain proper stock, parts, tools and safety equipment in the vehicle.
Participate in company-provided training and testing as necessary.
Provide back-up to other field service personnel, warehouse personnel or pump fabrication personnel as necessary.
Performs other related duties as assigned by management.