Plumbing & HVAC Counter Sales
About The Position
Plimpton & Hills Corporation is a distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. The Counter Sales Associate supports plumbing and HVAC contractors through parts identification, order processing, and counter assistance. The role focuses on creating an outstanding customer experience by answering product inquiries, recommending solutions, processing orders, and helping drive counter sales while maintaining safety and service standards. This is a full-time position based at the company’s Torrington, Connecticut branch.
Requirements
- Counter sales experience is preferred.
- Familiarity with plumbing or HVAC industry rules and regulations.
- Results-driven and customer-focused.
- High school diploma or GED is preferred.
- Ability to stand and sit; talk and hear; and use hands and fingers to operate a computer and telephone keyboard.
- Close vision ability for computer work.
- Ability to exert up to 50 pounds of force occasionally, up to 30 pounds frequently, and up to 10 pounds constantly to move objects.
Nice To Haves
- Counter sales experience.
- High school diploma or GED.
Responsibilities
- Actively seek opportunities to help customers.
- Locate and obtain ordered products for customers.
- Assist with defective parts and warranty information.
- Process approved customer credits for returned products.
- Keep pricing lists and structures confidential.
- Address questions about products, pricing, and availability.
- Keep product catalogs up to date and discard expired catalogs.
- Move products of varying weights accurately and safely according to customer needs.
- Provide exceptional customer service.
- Answer telephone calls professionally and pleasantly.
- Accurately input and fill customer orders.
- Accurately read and identify numbers when filling orders and receiving material.
- Assist warehouse personnel when necessary.
- Maintain a clean and professional work environment.
- Safely operate a forklift, pallet jack, and similar equipment.
- Stay up to date on safety practices and standards.
- Perform other responsibilities as directed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match
- Paid time off
- Paid holidays
- Opportunities for professional development and growth
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
