Plaza Event Security

Milwaukee Bucks.•Milwaukee, WI

6d•Onsite

About The Position

Plaza Security provides guests with a positive experience and is responsible for the day-to-day physical outdoor security and protection of Fiserv Forum, the Plaza, employees, guests, and Arena property. The role provides discrete security at Arena entrances, outdoor tents, and property within the Plaza, helping ensure the Arena and surrounding property remain intact and undamaged. The position works scheduled events in and around the Plaza, parking structure, and Deer District property. It involves guest assistance, crowd management, enforcement of Arena policies, inspection of items entering the Plaza, response to disturbances and emergencies, and documentation of safety and medical incidents. The role requires working outdoors in all weather conditions and maintaining a professional, composed manner in demanding situations.

Requirements

Work effectively with large crowds and handle difficult guest or event situations professionally.
Be willing to work outdoors for scheduled events in all weather conditions, including rain, heat, sleet, snow, and wind.
Interact calmly and effectively with angry or emotional guests or employees during highly aggravated situations; manage crises and work under pressure without losing composure.
Ability to memorize, recall, and quickly retrieve relevant information.
Maintain a neat, clean, and well-groomed appearance.
Strong decision-making skills; comprehend and follow instructions and take direction from supervisors and managers.
Read, understand, and process routine written information.
Ability to stand for extended periods of 4–5 hours at a time.
Commitment to the Company’s goals and objectives; ability to work independently and effectively on a team.
Ability to maintain patron, employee, and company confidentiality.
Experience with portable radios and paging systems.
Strong communication skills.
High school diploma or equivalent.
Prior customer service experience in a public setting.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Successful completion of a criminal background check and drug screening is required for employment.

Nice To Haves

Previous law enforcement, security, or military experience is preferred.

Responsibilities

Interact courteously and professionally with guests, vendors, and employees; assist with crowd control, welcome guests, provide directions and information about Arena services, and answer questions.
Work assigned positions in or around the Plaza, parking structure, and Deer District property during scheduled events; conduct rounds to keep unauthorized individuals away from performers and restricted areas.
Assist departments with security-related issues and enforce Arena policies and procedures, including addressing rule violations such as loitering, smoking, and carrying forbidden articles.
Inspect equipment, bags, and other items brought into the Plaza, using a hand-held detection tool to detect weapons and other prohibited items.
Monitor guest behavior before, during, and after events; handle disturbances and, when necessary, escort disruptive individuals to the security office or off the premises.
Document safety and medical incidents; meet with law enforcement officials; record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
Manage unusual circumstances and emergencies such as fires, storms, and riots; implement the Emergency Preparedness Plan when necessary and alert management to safety concerns.
Attend pre-event and other staff meetings and training sessions; perform other duties as assigned.