Plaza Event Security

Milwaukee Bucks, LLC.•Milwaukee, WI

7d•$0 - $21•Onsite

About The Position

Plaza Event Security provides a positive guest experience while handling day-to-day outdoor security and protection for Fiserv Forum, the Plaza, employees, guests, and Arena property. The role provides discreet security at Arena entrances, outdoor tents, and other Plaza property, helping ensure the facilities and surrounding property remain intact and undamaged. The position is part-time, hourly, and non-exempt, based at Fiserv Forum/Plaza, and pays $20.50 per hour. The Milwaukee Bucks describe a workplace focused on innovation, teamwork, world-class performance, and continuous improvement. Employees receive mental health resources, on-the-job training, Milwaukee Bucks and NBA League discounts, and employer-paid parking. The company also describes its employee benefits plan as supporting mental and physical wellness and offers a flexible work environment. Employment offers are contingent on successful completion of a criminal background check and drug screening. The employer provides reasonable accommodations for people with disabilities during the application and interview process, in performing essential job functions, and in receiving employment benefits and privileges.

Requirements

Work effectively with large crowds and handle difficult guest or event situations professionally.
Be willing to work outdoors during scheduled events in all weather conditions, including rain, heat, sleet, snow, and wind.
Interact effectively and calmly with angry or emotional guests or employees in highly aggravated circumstances.
Manage crises and work under pressure without losing composure.
Memorize, recall, and quickly retrieve relevant information.
Maintain a neat, clean, and well-groomed appearance.
Demonstrate strong decision-making skills.
Comprehend and follow instructions and take direction from supervisors and managers.
Read, understand, and process routine written information.
Stand for extended periods of 4–5 hours at a time.
Maintain a commitment to company goals and objectives.
Work independently and effectively as part of a team.
Maintain patron, employee, and company confidentiality.
Have experience with portable radios and paging systems.
Have strong communication skills.
Have a high school diploma or equivalent.
Have prior customer service experience in a public setting.
Be able to work a flexible schedule, including nights, weekends, and holidays.
Successfully complete a criminal background check and drug screening as a condition of an employment offer.

Nice To Haves

Previous law enforcement, security, or military experience.

Responsibilities

Interact courteously and professionally with guests, vendors, and employees; assist with crowd control, welcome guests, provide directions to Arena services, and answer questions.
Work assigned positions in or around the Plaza, parking structure, and Deer District property during scheduled events; patrol the area, keep unauthorized individuals away from performers and restricted areas, and assist departments with security-related issues.
Enforce Arena policies and procedures, address rule violations one-on-one, and warn people about infractions such as loitering, smoking, or carrying forbidden items.
Inspect equipment, bags, and other items brought into the Plaza, using a hand-held detection tool to identify weapons and prohibited items.
Monitor guest compliance with behavior expectations before, during, and after events; address disturbances and, when necessary, escort disruptive individuals to the security office or off the premises.
Document safety and medical incidents; meet with law enforcement officials; record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
Respond to unusual circumstances and emergencies such as fires, storms, and riots; implement the Emergency Preparedness Plan when necessary and alert management to safety concerns.
Attend pre-event and other staff meetings and training sessions, and perform other duties as assigned.