Players Club Supervisor
About The Position
The Players Club Supervisor oversees the shift operations of the Players Club. This role involves supervising department staff, monitoring employee performance, ensuring workflow processes are followed, and coordinating tasks to meet operational goals. The supervisor will also assist the department manager with recruitment, training new and existing employees, and fostering positive relationships with guests and staff. Key responsibilities include adhering to company policies, assisting guests with requests, encouraging carded play, answering phone calls, staying updated on marketing activities, explaining program details, and creating a positive work environment. The role also involves completing paperwork, performing audits, and maintaining composure in high-stress situations.
Requirements
- High school diploma or G.E.D.
- Customer service experience
- Basic computer skills required.
- Must be at least 18 years of age.
Nice To Haves
- One to Two (1-2) years’ experience in a related field
- Skilled in the use of Microsoft Suite and Adobe.
- Ability to maintain composure during possible high stress situations.
- Skilled in problem solving and critical thinking.
- Ability to work under pressure and meet tight deadlines.
Responsibilities
- Supervise department staff, overseeing timecard reviews, corrective actions, and departmental scheduling.
- Monitor and evaluate employee performance to ensure optimal productivity.
- Ensuring that workflow processes are followed and that tasks are completed on time.
- Coordinating and prioritizing tasks to meet operational goals.
- Assists the department manager with the recruitment process, conducting interviews, and hiring and termination procedures for employees.
- Training new employees on departmental processes, procedures, and safety protocols.
- Providing ongoing training to existing staff to enhance skills and performance.
- Demonstrate effective oral and written communication skills while fostering positive relationships with both guests and staff.
- Adhere strictly to reporting requirements, the employee handbook, departmental policies, and safety regulations established by Grand Lake Casino.
- Assists Player’s Club Representatives and guests with all requests in a professional and timely manner.
- Evaluates members' play and encourages carded play at all times.
- Promptly answers in-bound telephone calls in a professional and timely manner.
- Keeps up to date on all Marketing and Player Development activities and events.
- Explains how to use Free Play and the Player’s Club program in detail and redeem guests' points for cash.
- Creates a work environment that promotes teamwork, recognition, and mutual respect.
- Completes all required paperwork and forms in a precise, efficient, and timely manner.
- Performs required audits and related paperwork as required.
Benefits
- Salary Range: $16.00 Hourly
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
