Players Club Representative

Laguna Development Corp•Albuquerque, NM

7d•Onsite

About The Position

A Players Club Representative enrolls guests into the club, explaining all benefits, redeeming points for cash-back/promotional play and provides support for special events. The role requires adherence to Laguna Development Corporation (LDC) Core Values, Policies & Procedures, acting as a role model, and maintaining a positive and respectful attitude toward customers and co-workers. Consistency in reporting to work on time and being prepared for duties is expected.

Requirements

High School Diploma or GED required.
Must have two years of relevant work experience.
Proficient in basic computer skills (Word, Excel, PowerPoint, Outlook).
Proficient with basic office equipment (computer, photocopying, faxing).
Experience with Kronos (Timekeeper Software) and Paramount (Purchasing Software).
Experience with OASIS.
Ability to bend over, crouch/stoop, hear, reach overhead, sit, stand, talk, turn/twist, walk, see and repetitive use of hands 51-100% of the time.
Ability to push/pull 25-50 lbs. 25-50% of the time and 50+lbs. 51-100% of the time.
Ability to carry 1-25 lbs. 51-100% of the time and 25-50+ lbs. 25-50% of the time.
Ability to lift and slide/transfer 1-25 lbs. 51-100% of the time and 25-50 lbs. 25-50% of the time.
Ability to interpret data, read and write 51-100% of the time.
Ability to problem solve, organize, plan, and make decisions 25-50% of the time.
Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
Pass a pre-employment drug screening.

Responsibilities

Introduce and promote the Player’s Club, explaining benefits such as cash back/reward bucks, bonus points, redemption, and award levels.
Assist players with membership applications, set up player accounts in OASIS, take player photos, print/reprint player cards, and explain card usage in slot machines and table games.
Walk the casino floor enrolling "hot players" into the club.
Handle routine problems with guests and LDC employees with initiative, professionalism, and courtesy.
Generate excitement and provide personal attention to customers.
Stock promotional items and maintain clean work areas.
Distribute promotional items like coupons, gifts, or player cards.
Inform players about promotion booth locations, and upcoming or ongoing promotions.
Pay attention to detail.
Write and prepare standard reports and documents.
Maintain knowledge of all table game rules and regulations, slot marketing activities, events, games offered, advertising, and casino marketing.
Maintain strict confidentiality of all sensitive information, including guest/player information, financial data, casino player data, policies, and marketing plans.
Maintain a courteous, positive, and professional working relationship with all LDC personnel and the general public.
Build relationships and loyalty with guests through sincere and meaningful interactions, learning their names and preferences, and greeting them professionally.
Work under pressure and maintain regular, punctual attendance, including working odd hours, weekends, and holidays.
Be a team player by working towards team goals, fostering a collaborative environment, assisting coworkers, and maintaining openness to coaching and change.
Develop a thorough knowledge of services, amenities, and surroundings (e.g., RV Park, restaurants, retail stores) to provide accurate directions and information for guest inquiries about promotions and special events.
Perform additional duties and responsibilities as necessary or assigned.