Representative - Players Club

Bally's Chicago•East St. Louis, IL

1d•Hybrid

About The Position

This role is responsible for building guest relations throughout every shift by engaging with guests, making them feel welcome and comfortable, and encouraging them to return. The Representative will assist with reservations for events, promotions, and guest accommodations, while also handling all incoming calls and maintaining a high level of knowledge about all aspects of the casino. They will communicate details and assist with promotions, mailings, and other offers with all departments, and must be able to understand and use casino tracking programs. A thorough knowledge of casino amenities and events is essential for effectively communicating with guests. The Representative will also book event, hotel, and restaurant reservations upon request, make announcements promoting upcoming events, and be knowledgeable about guest alcohol limitations and related company policies. Maintaining a clean and orderly work area, adhering to ethical standards, and handling routine guest complaints and incidents with discretion to resolve situations positively are key aspects of this role. The position requires a flexible schedule, including late nights, weekends, and holidays, with potential for shift changes.

Requirements

Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Professional demeanor and presence with the ability to interact with guests and team members in the Company.
Knowledgeable of all Company policies and procedures, including fire and safety regulations.
Ability to understand and use casino tracking programs.
Knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Ability to handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Nice To Haves

A high school diploma or GED equivalent is preferred.

Responsibilities

Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
Assist with reservations for events, promotions and guest accommodations.
Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
Communicate details of and assist with promotions, mailings and other offers with all departments.
Understand and use casino tracking programs.
Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
Book event, hotel and restaurant reservations for guests upon request.
Make announcements throughout shift promoting upcoming events.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.