Players Club Representative
About The Position
Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to formulate and communicate ideas.
- Knowledge of cash handling procedures, financial controls, and regulatory requirements.
- Knowledge of cash regulations, compliance requirements, and best practices.
- Proficient with Microsoft Office Suite and cash management systems.
- High school diploma or equivalent required.
- Must obtain and maintain valid Virginia Racing Commission License.
Nice To Haves
- Cash handling and guest service experience preferred.
- A combination of education and experience may be considered.
Responsibilities
- Performing verifications on loose and bundled money, coin transactions and check cashing.
- Processing jackpots, cashing checks, cash advances, and redeeming valid gaming tickets received from patrons for an equivalent amount of cash.
- Safeguarding company assets and adhering to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
- Maintaining and being held accountable for all funds entrusted on an assigned shift.
- Monitoring for fraud, forged/counterfeit currency and/or tickets.
- Balancing all funds under his/her responsibility and preparing reconciliation reports accordingly.
- Ensuring that the cash inventory and keys are always well secured.
- Identifying and gathering information on valuable guests through observation, analysis, personal contact, and service.
- Executing guest loyalty, relationships, and direct marketing programs.
- Providing services to respond to guest requirements.
- Accurately and efficiently performing data entry tasks associated with Players Club memberships.
- Reporting and updating Player accounts using Player tracking database.
- Possessing and maintaining thorough knowledge of all special events, promotions, advertising campaigns and community events.
- Displaying superior people skills and projecting a mature presence and confidence.
- Following all standard operating procedures and cash handling procedures.
- Maintaining inventory and an orderly workstation.
- Performing duties related to stocking of inventory.
- Utilizing promotion system for reprint of guest promotional materials.
- Processing OTB transactions and taxable wins as required.
- Performing other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
