Players Club Rep

Downstream Casino Resort • Quapaw, OK

7h • Onsite

About The Position

The Players Club Rep provides the highest level of customer service to guests, responding to inquiries professionally and courteously. This role involves entering accurate guest information into the database system, explaining the benefits of the Downstream Casino Resort Club card, and detailing current and upcoming promotions. The representative will also issue comps, explain the comp point system, and work promotional events as needed. Ensuring accurate information about general casino operations and promoting positive public relations are key aspects of this position. Duties may change as needed, and hours are determined by a 24-hour schedule.

Requirements

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Scheduling flexibility and dependability required.
• Excellent quantifiable customer service skills required.
• Ability to operate a personal computer and proficient in entering data using a keyboard at a minimum of 40 words per minute.
• Must possess excellent communication skills with the ability to write and speak effectively and interact well with the public, employees, and customers.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner within the specified guidelines of the Players Club Representative position.
• Must be able to read, write, speak, and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to be approved for and maintain a valid gaming license.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Responsibilities

• Provide the highest level of Customer Service to Guests at all times.
• Respond to all guest inquiries in a professional, courteous, and friendly manner.
• Enter correct and accurate guest information into database system.
• Relay Downstream Casino Resort Club card uses and benefits to each guest, as well as describe any and all current and upcoming promotions.
• Issues comps and explain comp point system.
• Work current promotional events if called upon to do so.
• Ensures accurate up-to-date information concerning general Casino information.
• Promotes positive public relations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED