ML Players Club Ambassador FT/SW $16 to $24 Bonus $1,000

Mille Lacs Corporate Ventures•Onamia, MN

11d•$16 - $24

About The Position

The Players Club Ambassador provides guest service and supports casino marketing activities. The role welcomes and enrolls new players, assists with events, promotions, drawings, and entertainment, answers guest questions, and may book hotel rooms. The ambassador serves as a resource on casino amenities, promotions, events, entertainment, and Players Club benefits; uses the Players Club system to enroll members, maintain guest accounts, and process redemptions; and professionally handles calls, guest concerns, paging, and overhead announcements. The position also requires accurate coupon redemption and tracking, accountability for company-issued funds, confidentiality of guest information, and adherence to marketing and property operating practices, gaming regulations, and emergency procedures. The role promotes property offerings and works collaboratively with other departments. A high school diploma, GED, or ability to pass the Basic Skills Assessment is required. One year of relevant experience and money-handling experience are preferred. Candidates must be able to obtain a Gaming Regulatory Authority license. Mille Lacs Band Member and American Indian preference will be exercised in hiring.

Requirements

High school diploma, GED, or ability to pass the Basic Skills Assessment.
Basic computer skills, including proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint), internet research, and email communication.
Ability to add, subtract, multiply, and divide using whole numbers, percentages, common fractions, and decimals.
Ability to apply common-sense understanding to varied situations, collect data, analyze facts, and determine an appropriate response.
Ability to communicate effectively.
Ability to stand, walk, sit for up to eight hours, balance, stoop, kneel, climb, crouch, and/or crawl; handle objects, tools, and controls; and reach with arms and hands.
Ability to lift and carry objects up to 25 pounds.
Ability to obtain a license from the Gaming Regulatory Authority.
Follow all relevant Detailed Gaming Regulations (DGRs).

Nice To Haves

One year of experience in marketing, sales, guest service, promotions, hospitality, or customer service industries.
Money-handling experience.

Responsibilities

Maintain knowledge of casino amenities, promotions, events, and entertainment, and provide accurate information to guests and associates.
Assist with setup and teardown and execution of casino promotions, events, drawings, and entertainment.
Promote Players Club loyalty by understanding club benefits and educating guests about offerings.
Use the Players Club system to enroll members, maintain guest accounts, and process points, coupons, and comp redemptions.
Understand and properly operate drawing software and emcee promotional events professionally and respectfully.
Accurately redeem coupons, including coding and commenting for tracking, and maintain accountability for company-issued funds.
Answer incoming calls courteously, assist callers, or forward calls to the appropriate contact or department.
Follow marketing department and property operating practices.
Protect guest information and maintain accurate, thorough company records.
Listen to guest complaints and concerns, resolve issues, or direct them to the appropriate department.
Upsell properties and amenities by informing guests about offerings and upcoming events.
Communicate effectively and maintain good working relationships with other departments; support communication throughout the operation and attend ongoing communication meetings.
Follow emergency procedures, contact security and emergency medical technicians when needed, and contact outside agencies when necessary to report emergencies.
Maintain a log of phone calls and report problems to the appropriate department or associate.
Make clear, professional paging and overhead announcements.
Perform other duties as assigned.