HK Hotel Front Desk Agent FT/GR $16 to $24

Mille Lacs Corporate Ventures•Hinckley, MN

3d•$16 - $24

About The Position

The Hotel Guest Services Front Desk Agent greets Guests courteously and professionally, assists with reservations, processes payments, and safeguards Guest information. The role includes pre-registering Guests, preparing key packets, coordinating check-in for arriving groups, sharing accurate information about services and amenities, and assisting Guests at the bell station by handling luggage with care. The Agent manages Guest check-in and check-out, reservation and room-assignment information, Guest accounts, payments, and shift-end cash balancing. They respond to Guest requests and questions, explain room features and safety procedures, and perform Bell Person duties when needed. The position requires following company policies and applicable gaming regulations, and may involve various shifts, including nights, weekends, and holidays.

Requirements

Strong commitment to outstanding Guest service and a friendly, professional demeanor.
Excellent verbal and written communication skills for interacting with Guests, team members, and management.
Keen attention to detail for reservation management, payment processing, and providing information.
Ability to perform physical tasks such as assisting Guests with luggage and escorting them to rooms.
Professional appearance and demeanor and commitment to high standards of conduct and service.
Willingness to work various shifts, including nights, weekends, and holidays.
Ability to secure a license from the Gaming Regulatory Authority (GRA).
Follow all relevant Detailed Gaming Regulations (DGRs).
Ability to talk and hear and communicate effectively.
Vision sufficient to adjust focus for close, distance, depth, and peripheral vision.
Ability to stand, walk, run, sit for up to 8 hours, balance, stoop, kneel, climb, crouch, and/or crawl.
Ability to handle objects, tools, and controls and reach with arms and hands.
Ability to lift and carry objects weighing up to 25 pounds.

Nice To Haves

Prior hotel experience is preferred.

Responsibilities

Greet, register, and check out Guests while providing service in line with hotel standards.
Process transactions accurately and follow company policies during check-in and check-out.
Track vacancies, reservations, and room assignments.
Respond courteously and promptly to Guest requests, concerns, and inquiries, and provide information about facilities and operating hours.
Maintain knowledge of Grand Casino properties and nearby special events to inform Guests.
Explain room features and equipment, including locks, televisions, and thermostats.
Communicate Guest safety protocols, including fire safety and evacuation procedures.
Enter and verify Guest reservation information, post charges to Guest accounts, and process payments using applicable software systems.
Prepare the shift cash report, balance payments and disbursements with property management systems, and prepare the bank drop envelope at shift end.
Assist Guests with luggage and escort them to their rooms as part of Bell Person duties.
Perform other departmental duties as assigned.