Player Services Cashier

Cherokee Nation Businesses•West Siloam Springs, OK

About The Position

As a Player Services Cashier, you facilitate cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. The role supports financial accuracy, asset protection, and a welcoming guest experience in a fast-paced gaming environment. It requires attention to detail, customer service skills, and the ability to work varied shifts, including weekends and holidays. Cherokee Nation Entertainment is the gaming and hospitality business of the Cherokee Nation. Its portfolio includes Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Mississippi. The company describes its work as supporting gaming, hospitality, live entertainment, dining, lodging, and other guest experiences, while contributing to the well-being of the Cherokee Nation and its communities.

Requirements

High school diploma or GED required.
Excellent written and verbal communication skills.
Strong mathematical accuracy and attention to detail.
Ability to learn and explain casino games, promotions, and amenities.
Proficiency in computer software relevant to the role.
Ability to make sound decisions in guest service situations.
Must have and maintain a valid driver’s license and liability insurance.
Ability to obtain and maintain licensing from the appropriate gaming authority.
Capable of lifting up to 50 lbs.
Able to work varied shifts, including weekends and holidays.
Comfortable working in environments with crowd noise and second-hand smoke.

Nice To Haves

One year of cash handling or customer service experience preferred.

Responsibilities

Process high-volume cash and non-cash transactions, including chip redemption, check cashing, and voucher redemptions.
Enroll guests in the Status+ Rewards program and issue membership cards.
Promote casino promotions and explain program benefits.
Conduct basic player evaluations and outbound scripted calls.
Verify and distribute jackpot payments and complete required documentation.
Maintain accountability for ATMs, kiosks, and cage transactions.
Reconcile daily transactions and ensure accuracy of funds exchanged.
Handle guest requests and disputes professionally, escalating when needed.
Maintain confidentiality of guest and casino information.
Keep the work area clean, organized, and compliant with safety standards.